Tools Panel keep resetting to default!

Explorer ,
May 05, 2021 May 05, 2021

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Good day community,
Please can someone assist.

We have two work station with seperate licenses and we get this problem on both computers.

When you customize Adobe Acrobat Pro DC 32bit tool panel, the tool panel stays customised only for short while then goes back to default. I cannot wrap my head around this and it is driving me crazy having to set it up every day; some times more than once.

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Screenshot 2021-05-05 091043.jpg

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

We have tried to replicate the behavior, however, it works fine. 

Could you please share the Acrobat and OS version on the machine? Also, confirm if the tool panel goes to default after relaunch?

 

Thanks,

Meenakshi

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Explorer ,
May 06, 2021 May 06, 2021

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Good day @MeenakshiNegi 
Thanks for the reply.

If i customise my toolbar now, it will stay customised even if i close the application; but randomly through out the day it reverts to default. I cannot see a pattern in my workflow causing the occurance.

Below is screenshots of my PC specs, Operating system as well as adobe version.

Acrobat Version.jpgWindows Details.jpg

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Hi,

 

Sorry for the delay in response.

 

We did try to replicate the behavior at our end, however, it works fine. Please ensure that you have updated the application to the latest version. You may check the latest version available for the application from this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

 

If the issue still occurs, please try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Same issue across several installs. RANDOM resetting of the tools. I don't know how you can say you tried to replicate it when you can't. That is such a canned non answer, kinda like to copier reparman blaming the paper!

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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I see a lot of other people are having this issue, and I am as well. It is quite frustating to have to reset the menu on almost a daily basis. I too have reset the application and verified that I'm using the most up to date version, but it still happens, seemingly at random. There can be a day where I have to reset the tools each time I close out and reopen Acrobat, and other days that I reset my tools and it lasts for a couple of days. I could understand if it was linked to an automatic update, but the other menu bars and tool bars don't revert back to a default. 

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Explorer ,
Feb 03, 2022 Feb 03, 2022

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I have the same problem. I don't see how you can 'try to replicate the behavior', because it is something that just happens. So trying to replicate the behavior would mean to just live your life and see if it happens to you too. I guess in a sense every Acrobat user is trying to replicate the behavior.

When I customize the panel, it stays that way for a day, maybe a few days or even longer, but sooner or later it *will* revert to default and it drives me crazy. I honestly never request e-signatures, but I do compare documents frequently (to give an example). It really is beyond annoying to have to customize the tools panel over and over again.

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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I have the same issue.

I will customize my Tool Bar and remove or add the tools I use most and usually the next day when I open the application it's all back to the same default options as before I changed it and I have to go through the process all over again.

 

There needs to be a way to change the Tool Bar to your liking, your specific tools, and it stays like that!! It's beyond annoying to go through this daily.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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FYI! I am also having this issue and have been having this issue for a long while now (like years)! I have tried searching for help multiple times, and this is the first time someone else finally posted something about it... Which means I AM NOT ALONE. Adobe your excuse of "trying to replicate the behavior" is completely ridiculous...
You can replicate it, by having a specific set of tools that you use other than default on a daily basis and then experience losing that comfort and having to reset all your favorite things back multiple times at random! Why give us the power to customize it, if you are just going to default it back at random??? Understand this is an issue, quit making excuses and fix it please!
Thanks

 

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Same issue that EVERYONE else here has listed.  I only use a handful of tools in Acrobat but two of those VERY frequently and of course the one i use ALL the time is the one not included in the default list.  The only difference, mine used to be fine for months or weeks but the frequency has been increasing.

 

Is it tied to updating the app (via Creative Cloud)?  That sometimes triggers the issue but is not always the case.  Sometimes the tools just randomly reset in the middle of my work day.  (I don't leave the app running so i open and close it multiple times a day.)

 

Super frustrating.  (running Windows 10)

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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It's happening AGAIN!  It's happened twice since i posted my first reply on 3/29/22.  I was working in Acrobat earlier this morning and it was my usual toolbars.  I closed it and worked on some other things, then opened it again to optimize a proof and... GONE!  The toolbar reset to default again and my MOST USED tool isn't on the list (and a couple others i use semi-frequently).  The settings i had in the individual tools are still there but the tool button is gone from the side panel.

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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AND AGAIN!  SOOOOO FRUSTRATING!  I've been using it off and on all day without issue and then BAM! it resets to default.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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And AGAIN!  Looks like Alessunny (Reply posted "5 hours ago" ) had their Acrobat reset around the same time as my Acrobat tool panel reset.  (My Acrobat tool panel reset yesterday afternoon but I'm assuming we're in different timezones.)

 

Maybe Adobe can look into the timing and see if it IS something they are doing on their end.

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Also having this problem, it's driving me batty. So many I don't use. I've been able to add the forms app, and it's stays there. I remove the ones I don't use, but they keep coming back. Very frustrating. All of the solutions I find say to go to Edit > Preferences > Documents and there should be a check box to lock the tool pane to last settings. However, that check box doesn't exist for me.

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Explorer ,
Apr 14, 2022 Apr 14, 2022

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I'm wondering, could it have something to do with the fact that the IT department of my company is running all updates?

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Same issue here. 

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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Hello Adobe, I have the same issue. I customize my quick tool bar and my customization randomly disappears... My computer is managed by my employer, so at first I thought it was because of that. The IT told me that the problem is on your side. It is frustrating to have to put it back again every day and sometimes multiple times a day. It seems to happen after the computer went to sleep or after a restart. I hope you can fix this !!

 

Capture d’écran, le 2022-04-29 à 15.08.02.png

 

This is the version I am using but it’s been doing that for a year...

 

Capture d’écran, le 2022-04-29 à 15.06.12.png

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Explorer ,
May 01, 2022 May 01, 2022

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Thanks for chiming in and letting us know that it has nothing to do with the IT department.

 

Also: look at all of us replicating the issue. And they said it couldn't be done! 😂

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Same issue, been happening for over a year now. Seems to reset every few weeks or so. I would think its due to when updates are pushed out possibly 

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Same here. My Adobe has been like that for a couple of weeks now and it is driving me crazy! Nobody else in my department seems to have the issue and IT didn't find a solution.

I tried resetting the application preferences now as recomended by MeenakshiNegi. Hoping this will help! (*fingerscrossed*)

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New Here ,
Aug 02, 2022 Aug 02, 2022

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It didn't work for me. Lasted a few days and out of the blue right back to the STUPID defaults which are worthless to me. Why even give us to opportunity to make a change? Clearly "mother" knows best!

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New Here ,
Aug 05, 2022 Aug 05, 2022

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LATEST

Update: Resetting the application preferences as recomended by @MeenakshiNegi did not work. Toolbar was reset once again.

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