Participating Frequently

Answered

Unable to remove signature from Fill & Sign

Forum|Forum|5 years ago
March 31, 2020
7 replies
57315 views

I have added a signature via fill and sign, but the " - " icon to remove the signature appears to be greyed out. It wont allow me to remove it.

My program is purchased through my employment, and therefore the instructions noted on this page don't work (I just don't have those options).

Is there a way I can remove the signature? Initials are already set so I cannot use this instead.

Can anyone help?

Correct answer sharon_3365

There is a solution to this which works everytime:

Find the folder named JSCache (in C:\users.....), go to the Security folder and remove the files:

acrobat_fss_signature_initials

acrobat_fss_signature_initialsi

acrobat_fss_signature_initialsk

It clears both your Signature and Initials and you can add them back in. In you want to have something only temporarily untick the box in Adobe Fill & Sign so that the signature or initials aren't saved.

A

Anuwat36901901663m

Participant

Same issue in May 2024, They could not solve thier problem still. Good job Adobe

T

Titan29570633f6ck

Participating Frequently

If you just log out of acrobat and turn of secure mode in advanced security settings it'll work the first time you click remove on the signature. It's literally just better to not have an account affiliated if you don't have to.

T

Titan29570633f6ck

Participating Frequently

off*

S

Shelley36339300l094

Participant

I'm in this thread for an answer from Adobe. This used to work just fine until recently. Now I have to go and delete 3 signature files (buried deep in my personal settings) every time I want to make a change which is a royal PITA. What changed Adobe?

T

Titan29570633f6ck

Participating Frequently

Please check my latest reply.

H

Haley26113910isth

Participant

Same issue. This is unbelievably frustrating. Every time I have to fill out a new W9 (every other week) I have this issue. Adobe HAS TO FIX THIS.

T

Titan29570633f6ck

Participating Frequently

Please check my latest reply.

T

Titan29570633f6ck

Participating Frequently

My problem closely relates to the topic of this forum. I constantly have to change those fields and in order to change those signatures I sit and repeadedly press left click (sometimes for 5+ minutes). Is there any way to make that field more easily be removed?

A

andrew222498758tww

Participant

I followed Hum123456's path to the security folder and removed these three files.

Fixed the problem/cleared the signature for me.

I am using Adobe Pro DC Version 2021.007.20099

AkanchhaS8194121

Legend

Hey There,

Where exactly you are looking for this "-" icon? The help artcile you have mentioned is for Adobe Sign signature.

Looking at the description given above, I guess your application's settings has been managed by your IT team (as its an enterprise license, as shared).

Are you trying to remove your current signature like shown in the screenshot above? If yes, then its generally grayed out, unless you dont click on it.

If managing signature is the only setting that you haven't been able to change, then it could probably be the application's issue. Help us with the exact screenshot of what you are trying to convey?

Also, keep your Acrobat up-to-date. Open Acrobat>Help>Check for update>Reboot>and Recheck

Thanks,

Akanchha

H

hum123456Author

Participating Frequently

Hi!

Yes, that is the spot I'm talking about. The application settings are managed by my IT team.

I am trying to remove my current signature, as it did not come out anywhere as I would have hoped and will actually look incorrect in comparison to my real signature.

I have included below a screenshot of what I can see. The underlined "-" buttons are what I have attempted to click on, but it doesn't do anything. I dont have an option to replace the already saved signature either.

I have checked for updates, but it says that it is up to date.

Thank you in advance for your assistance.

J

JoeyCatbobo

Participant

Hi! In reading the comments of one of those posts (hopefully it will allow me to link to the original comment here )

This ended up working for me (solution given by user dreamerm23335271):

"In Windows 10 there is no "Preference" folder - not even hidden. To follow these instructions you have to open the version folder

Then rename the JSCache folder and the Security folder

Open adobe and when you try to print it will create new folders."

For clarity - I just renamed to add "1" at the end of each of the folders above and when I opened adobe next time the signatures had removed themselves.

Resetting preferences didn't work, but the above did even though there was a preference folder and I did what was suggested. I am on Windows 7 Enterprise also (64 bit) in case anyone else finds this.

Thank you user ls_rbls for your help though - we got there in the end! Hopefully if there is anyone else that comes across this issue they can find the answer also.

Thank you very much for your help!
Even today is 2025 but the problem still not fixed!! It is so ridiculous for an international software company.

Just a big big joke ~~

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