When printing to Adobe pdf, it will only print in portrait

[TeamCanada]

Whenever I try to print anything to Adobe PDF, it will only print in portrait mode. This happens with any print to Adobe PDF from any other program.Print preview shows it in landscape, but it saves the pdf in portrait. If I print to Microsoft PDF, the pages come out in the right orientation. I have uninstalled Acrobat, upgraded to Acrobat DC, thinking a newer version installed might work, but it is still doing it. Any ideas? 

[Amal.]

Hi there,

Hope you are doing well and sorry for the trouble. As described, Printing any file to Adobe PDF only prints in portrait mode.

- Would you mind sharing the steps you are doing to print the file to Adobe PDF?

- Are you printing to Adobe PDF from Adobe Acrobat/Reader DC application or from MS Office application or any other application?

If you are print it from Adobe Acrobat/Reader DC application. Go to print window and select Adobe PDF in the printer list and then you can change the orientation to Landscape as show in the screenshot below:

If you are printing it from any MS Office application like (Word,Excel), once you go to print menu and select the Adobe PDF in the printer list, click on the printer properties to get the document printing options and from the layout tab you can change the orientation to landscape, as shown in the screenshot below:

Let us know if you experience any trouble and need  more help.

Regards

Amal

[TeamCanada]

It does it in both scenarios that you have explained. I have been using Acrobat pdf printing for years and this just started a couple weeks ago. 
If I set it in landscape print in either acrobat or Office application, it still saves the pdf in portrait, cutting off the left and right sides of the paper. I don't know if it is a registry setting, something in my login profile (Windows 10) or something else stopping the landscape from printing. 

[Amal.]

Hi there,

We are sorry to hear that. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

There are couple of things that we can try :

1. What is the version of the Adobe Acrobat DC you are using? To check the version go to help > About Acrobat and make sure you have the latest version 20.13.20066  (Windows Only) installed. Go to Help > Check for Updates.  Also please check for any missing update for printer driver and firmware and try updating them. You may also try to remove the printer driver and firmware and reintall them.

2. Please try to repair the installation from the help menu (Windows Only) Go to Help > Repair Installation and reboot the computer once and check.

3. You may also try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

4. In the print window, Under page size and handling select fit. Also try to change the page size and margin from the Advance button as per the requirement as by default the page size is set to Letter.

Let us know how it goes.

Regards

Amal

[TeamCanada]

Amal, I don't think you understand. Whenever I create a pdf using adobe PDF Printer, from Word, PowerPoint, or anything else that can be printed, it always creates the pdf in portrait. I had Acrobat pro XI installed when it started happening, I uninstalled, re-installed and same thing. So I upgraded to Acrobat DC version 2020.013.20066 and it still does it.

Why would I need to print a pdf file to Adobe Pdf Printer, when I already have the pdf created?

This has nothing to do with any physical printer, but Adobe Pdf Printer always creating the pdf in portrait, no matter if everything is set to landscape. 

[Amal.]

Hi there,

We are sorry to hear that. Would you mind sharing the original source file and the converted PDF file so that we can check it at our end for testing. Please upload the files to the document cloud https://documentcloud.adobe.com/link/home/  , generate the link and share the link with us.

I have tried to reproduce the issue on Win 10 OS with Acrobat DC 20.13.20066 and its working fine.

Also, PDFs are printed, using Adobe PDF printer to flatten and create a new PDF file from the source file.

Regards

Amal