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M
miss-charlotte
Inspiring
June 21, 2022
Question

Acrobat Reader DC (Windows 11) mail to link is not opening default mail app (Outlook)

  • June 21, 2022
  • 2 replies
  • 2220 views

Windows 11 / Acrobat Reader DC (22.001.20142)

 

Intially I reeived this message when I clicked a mail to link in my PDF:

"This email will be sent using "Default email application (Microsoft Outlook)". Click on
'Change Preferences' to change your default account settings."

I clicked Continue, and nothing happened.

 

I reinstalled Reader and set default mail as Outlook again, as below. And still nothing opens. Anything else I need to do?

 

 

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 22, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
June 21, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, try to repair installation from the help menu > repair installation and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

 

Regards

Amal

M
miss-charlotteAuthor
Inspiring
June 23, 2022

Hi Amal,

 

This is an issue with all PDFs. I went through all your recommended links and nothing worked. Thanks.

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 27, 2022

Hi there,

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, please collect the Adobe CC logshttps://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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