Acrobat Reader DC won't save preferences

[carlt52154085]

I've installed Acrobat Reader DC on Windows 10. It will not save my preferences. I've opened it as Administrator, chose and saved preferences but they won't save. Any suggestions?

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[~graffiti]

Which specific preferences would you be referring to? Edit>Preferences, File opening preferences...etc.

[carlt52154085]

Edit, Preferences. Specifically, when I choose the document to open at 75% it opens to full size.

[~graffiti]

Some documents can contain their own preferences for how they are opened. That is at the document creators discretion.

Did you set Edit>Preferences>Page Display>Zoom or did you try Edit>Documents>Open settings "Restore last view settings when reopening documents"? The latter may help for the second opening where the first would not if the document has a preset to open say at 150%...

[carlt52154085]

In Edit Preferences, under Default Layout and Zoom the defaults are "Automatic". When I change the zoom setting to something other than automatic it won't save. The newly created documents always open at 151%. When I check restore last view settings the same saved document will continue to open at 151%.

[~graffiti]

Does the same thing happen if you right-click the Adobe Reader program icon and choose "Run as Administrator?"

[carlt52154085]

Yes. I believe I said that in my original post.

[carlt52154085]

I've tried both settings. It always reverts back to Automatic.

[Meenakshi Negi]

Hi carlt52154085,

Could you please try updating application to the latest patch released.

Open the application and navigate to Help menu > Check for updates.

You may also refer this help document for more information on updates: Release Notes | Adobe Acrobat, Reader

Let us know if this helps.

Regards,

Meenakshi

[carlt52154085]

I tried that. It states: No Updates Available.

On Mon, Apr 17, 2017 at 10:07 AM, meenakshin83966505 <

[Meenakshi Negi]

Could you please confirm the dot version of Adobe Acrobat Reader DC installed on your system.

Open application and go to Help menu > About Adobe Acrobat Reader DC

Check the dot version provided on the small window pop-ups.

Regards,

Meenakshi

[carlt52154085]

version: 2017.009.20044

On Apr 17, 2017 10:48 AM, "meenakshin83966505" <forums_noreply@adobe.com>

[Meenakshi Negi]

Hi carlt52154085,

Sorry for the delay in response.

Thank you for sharing the issue.

We are looking into this issue. Will keep you updated you on this.

We appreciate your patience on this.

Regards,

Meenakshi

[jon1674]

I am using version 2021.001.20138 on a Windows 10 (updated) system. I have clicked Edit>Preferences>Documents>Rememebr current state of Tools Pane,   and I have clicked Preferences>Page Display> Zoom>Fit Width, and I have clicked General>Open PDFs from the last session...

Nothing sticks. If I close Acobate and then double click on the same PDF it open and none of the preferences I selected are checked. 

[sharon32939616g3zl]

This post was on May 05 2017.  It's not August 12 2024 and I'm still having this problem. 

[Meenakshi Negi]

Hi sharon32939616g3zl,

Thank you for reaching out.

Please let us know what particular preferences are not getting saved.

Ensure that you are using the latest version. In Acrobat Reader, go to Menu > Help > Check for updates. Or try repairing the installation using the following steps: Menu > Help > Repair Installation.

If the issue still occurs, try reinstallation using the following steps:

-Remove the application and run the cleaner tool (https://adobe.ly/3yxfk1x).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://adobe.ly/3yyPn1A;

If the issue still occurs, please share the screen recording of the steps used.

Thanks,

Meenakshi

[Ayush__Jain]

Hi ,

Could you please Check the compatibility Mode settings for Adobe Acrobat Reader DC.

You can try to Turn off the compatibility mode settings and then try your workflow ?

Here is how you can check those settings

1)     Right click on Acrobat Reader DC icon from the desktop and select “Properties”

2)     Click on “Compatibility” tab and Turn off the Compatibility mode settings(by unSelecting the checkbox for Compatibility mode)

3)      Relaunch  Acrobat Reader DC and see if your Preferences are getting retained now.

You can also send me a snapshot of your compatibility Tab for Acrobat Reader DC at ajain@adobe.com

Let me know if that fixes your concerns ?

-Ayush

Acrobat Team

[ahmedr29732540]

Awesome , thanks !!!! it really worked !

[Tortuga Verde]

This did not work for me. It is now March 2nd 2021 and I'm having the same issue, checked all the same (above). Checked for updates "No updates available" Installed: Adobe Acrobat Reader DC (21.002.20142). Running Windows 10 Education, Windows is updated (no updates available).

I go to Edit > Preferences > Page Display > Default Layout and Zoom. Zoom is set at "Fit Width". I also go to Edit > Preferences > Documents > Open Settings >  and set "Remember current state of Tools Pane" as Checked. I click "OK" to save the settings. Close the document, open it, and...

The Tools Pane is back open. The PDF is not fit to width. None of my settings are being used for any document I open.

[carvin0]

For Adobe Acrobat Pro XI I had the same problem - it would forget the View/ShowHide/Toolbar Items.. selections as well as not saving a file to "Recent Files ".  Clearing the Compatibility checkmark fixed it.  Thanks!!

[F Boyd1587]

While this did fix the annoying failure to remember to "close all files"  on close, it did nothing about the refusal to remember to hide the Tools pane.  I'm betting 99% of users will NEVER use those commercials tools but we are forced to view them as potential advertising.  Fortunately my company provides me with Bluebeam PDF Revu, so I have an alternative.

[carvin0]

After my earlier post I found that clearing the Compatibility checkmark wasn't a permanent fix to the "forgetting" problem. Instead if I find the Acrobat.exe executable 

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

then right click Properties and the Security tab, and then give All Users full control the fix is permanent.  I also changed "ALL APPLICATION PACKAGES", and "ALL RESTRICTED APPLICATION PACKAGES" permissions to full control.  After that I disabled automatic updates from Adobe, since I don't want them breaking the program, and since they have EOL'd it anyway.

[F Boyd1587]

Thanks, it is finally remembering to hide Tools and close all tabs after changing permissions as you suggest.  

You have relieved a continual source of frustration.

[NicholasMDal]

None of the above suggestions work in August of 2022!  No rush Adobe... Maybe when droves of users exit your horrible subscription licensing you'll finally be motivated to clean up your mess.

[michael26298249n9rv]

I am having a similar problem. Adobe Acrobat DC is up to date and I am running Windows 11.

Adobe won't save preference changes.