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9

Acrobat Reader slow opening PDF documents

New Here ,
Nov 24, 2015 Nov 24, 2015

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Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.

 

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.

 

Can this be removed and replaced with the old reader?

 

 

 

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

    Version: 9.0.0.2008061200

    Creation Date: 2008/06/12

    Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 15.9.20077.160923

    Creation Date: 2015/10/23

    Creation Time: 16:27:02

Locale: English (United States)

 

OS Name: Microsoft Windows 7

OS Version: 6.1.7601  Service Pack 1

 

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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New Here ,
May 05, 2021 May 05, 2021

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None of these "fixes" work. Lag time opening files is intolerably long, and disruptive. 

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Has anyone been able to resolve this issue for good?  The latest update from Acrobat DC did not resolve anything.  We are waiting 30 seconds to open a document.  Also when attempting to do a save as...  the file explorer window pops up empty completely blank I guess if you wait upwards of 1-2 minutes it will finally open.  

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New Here ,
Oct 05, 2021 Oct 05, 2021

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the only solution I've found is first have the adobe program opened, then drag the pdf file directly to the opened adobe, and it will open immediately. 

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New Here ,
Oct 05, 2021 Oct 05, 2021

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thank you, but I dont consider that a fix.  So frustrating that Tech Support can't resolve the issue.  I have an open ticket, the only think they recommended was to uncheck Show online storage when opening file / saving file.  Which did not resolve the issue. 

 

I appreciate your response. 🙂

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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Since the latest update earlier this week, this is now an issue for me.  Windows 10,  AA Standard DC, Continuous release Version 2022.001.20169 64-bit

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Participant ,
Jul 28, 2022 Jul 28, 2022

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Participant ,
Nov 01, 2022 Nov 01, 2022

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so many band-aids here,
adding to the possibles what I have found works best for me, rather than clearing recent files on occasion, I set my recent list to zero. my files behave much better now !!

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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However, what's the point in having a recent folder if the cache is causing it to fail to open on a timely basis.  I am on this thread, but I have moved some of my team ot other pdf viewer/editor programs in the interim as Adobe is simply not reliable.  Until this is resolved for everyone, the title "correct answer" should be deleted.  It can be called "Suggested Answer that works for some folk, especially Adobe employees" but not "correct" as it isn't correct. 

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New Here ,
Dec 08, 2022 Dec 08, 2022

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The problem that it has is the bad system of the Adobe authentication.

When you open a file for the first time, ADOBE opens the software (Acrobat, Photoshop Illustrator, etc.) at the same time it opens communication with the ADOBE servers to see the status of the license that is why it takes so long to let you use/see the file.


In my opinion, this is so silly because ADOBE has these files running when the computer starts (Adobe Collaboration Synchronizer 22.3, Adobe Updater Startup Utility, Adobe GC Invoker Utility) when these files open they should go to the cloud and synchronize the license to make their software faster to start and let ADOBE Acrobat open their files immediately.

 

 

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Hello, I had this issue on a support call. The user's PC had both Adobe Acrobat and Adobe Reader. 

Once we removed Adobe Reader the PDF's were able to open fine. 

 

Recommendation: Remove previous Adobe versions. 

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Explorer ,
Aug 01, 2023 Aug 01, 2023

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The issue isn't Acrobat for me. The PDF is slow to load in ANY pdf viewed. Preview, acrobat, web. The pdf is only 20mb. What is the fix? My clients are furious that ALL of my PDF's, though small, take up so much of their resources. C'mon guys!!! This is a paid product.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Actually I found these ways work best:

1. Open using Nitro 

2. Right click open using Chrome

3. Cancel Adobe Acrobat Pro subscription.

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New Here ,
Jan 12, 2024 Jan 12, 2024

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If you exclude all with certificates (check and read part) then Adobe will opened instntly

Hope this helps

Cheer

Damir

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