Adobe Acrobat Reader DC 64bit cannot print after Jan update

[Hoi Cheung226408748emh]

After installing Jan update, the Acrobat Reader 64-bit cannot print any document. However, when I de-install and then install 32-bit version. It has no problem. 

A lot of people in my group are using 64bit version. Anyone know what happen?

[Amal.]

Hi there,

Hope you are doing well and sorry for the trouble.

What happens when you try to print the PDF from Adobe Acrobat 64 bit with new update? Do you get any error messages? If yes please share the screenshot of the same for a better understanding.

Is this a behavior with a particular PDF file or with all the PDF? Please try with a different PDF file and check. if the file is stored on a shared network/drive please download it to your computer first and try again.

Also try to repair the installation from the help menu (Win Only) and reboot the application and check.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Regards

Amal

[Felix22693236lvuh]

Hi Amal,

we are facing the same issue here.

However the workaround, to uninstall the 64-Bit Version and install 32-Bit Version helps, but not for long - because after a certain amount of time, it updates automatically to the broken 64-Bit Version.

Please let us know, when a fix will be available - because I can't go around all day and reinstall the 32-Bit Version.

Best regards,

Felix

[cvolkers]

We are still having issues with Adobe updating from 32bit to 64bit.  We are IT for Dental offices and their software will not work with Adobe 64.  We have tried to do the Registry fix, disable adobe update services, and disable adobe update in the task scheduler.  It still finds a way to update and sometimes within seconds of installing the 32-bit version.  Can anyone shed any lite on this? 

Gadgets Technology

Chad. 

[CHRIS228115260th1]

@cvolkers are you running Trend Micro by chance for AV?

Seems to be part of the issue we're experiencing.

Chris

[Hoi Cheung226408748emh]

@cvolkers The current bypass is to use Chrome to print the pdf document. Also, you can turn on the compatibility mode if not too much PC.

[Hoi Cheung226408748emh]

Hi Amal,

After I have press the print button, the print diaglog box appear. Then, after print the print button again, nothing appear and return to document. The print queue has nothing.

It has happened in all pdf document and many of my user. However, I have tried to de-install and then install the 32-bit version. No such problem. My original acrobat reader is 64-bit.

[Helmut22652383tmw9]

Hi there,

we have the same problem, after the 64Bit Version installed automaticly.

We have >60 Client who dosn't works.

After press the print button, there is no Error message.

We reinstalled the 32bit Version, ther's no problem to print.

Regards

Helmut

[Dirk22652524adyn]

We have the same problem.

[Amal.]

Hi there

We are sorry to hear that. Would you mind collecting the Adobe CC Logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them with us via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Regards

Amal

[Hoi Cheung226408748emh]

I have created and uploaded the document to the folder. However, I can't share it. How can I do?

[Frank22697545bovt]

I have the same issue not printing using adobe reader 64 bit

[Hoi Cheung226408748emh]

Hi. Any update? How can I share the documentation to you?

[Frank22697545bovt]

We are having the same issue here on all 100 PC's.  Everything prints except adobe reader 64 bit.  No error doesn't even ghet to the printer queue.  I uninstalled 64 bit and put in 32 bit but it updates to 64 bit shortly after.  Are you aware of the problem and are you developing a fix?

[Hoi Cheung226408748emh]

Yes. We got the same issue that 32-bit will come back to 64-bit very soon. So, we can only tell user to use Chrome for printing.

Don't know when Adobe can fix the problem.

[wojtekw36787455]

We are also having the same problem. 32bit is fine but the problem is it auto updates the 32bit version to 64bit. Surely this would be a big issue on Adobes radar? Its taken some time to get any official comment on this.

[Amal.]

Hi there,

We are sorry to hear that. This issue is already reported to our engineering team to find the fix.

We will share the update as soon as we will hear anything form them.

Thanks for your time and patience

Regards

Amal

[trentc89066286]

Is there any update on this?

[Amal. · Accepted solution]

Hi there,

Please try to update the application to the recent version 22.1.20085 from the help menu > check for updates and reboot the computer once and see if that works for you.

Regards

Amal

[East_explorer]

Just updated to version 22.1.20085 (64-bit) and printing is working fine now.

EE 

[Frank22697545bovt]

We switched to a different PDF app and its been working great. Thanks.



Sent from my Verizon, Samsung Galaxy smartphone

[CHRIS228115260th1]

Hey Amal,

I've confirmed that on all the workstations I've manually updated as an administrator, the new version corrects the issue between Adobe Acrobat Reader 64bit and Trend Micro WFBS. Printing is working now, thank you.

I've always left Acorbat to it's own devices when it comes to automatic updates and generally they seem to happen in the background without user intervention or the need to elevate to an administrator. In order to update manually though, it appears you require admin rights. Do you know when or what triggers the automatic update? Is there a flag that Adobe sets to publish for manual update checks vs automatic? I haven't seen any machines move to v22.1.20085 as of yet.

Chris

[Amal.]

Hi Chris

Hope you are doing well.

Adobe Acrobat Reader is set up for automatic updates by default. It does not provide any UI option in the preferences to control this setting.

IT Administrators can control the update settings using the Adobe Customization Wizard or the Windows Registry

For more info. please check the help page https://helpx.adobe.com/acrobat/kb/automatic-updates---acrobat-reader.html

Regards

Amal

[alexanders20080551]

We also switched already to the solution of using Chrome or Edge and are totally happy with it. 2 month of waiting for a fix and weeks of no responses from Adobe was simply unacceptable.

[Just_for_comm22707491l1a6]

Hello everyone,

We got the same problem at work and a coworker find out this simple wokaround until Adobe Fix It.

Uncheck the protected mode at start in : Edit > Preferences > Security (Enhanced)

You can use a GPO for doing in it.

Finnaly, i might be wrong but i think after this workaround, the security against cryptovirus will certainly go down without this features. So be aware of that point and stay alert.

Hope it help !