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Hello folks,
Does anyone know why Adobe Acrobat Reader is so *incredibly* slow & keeps hanging please?
I keep getting the 'not responding' message; have to close it down & try again.
Documents load *really* slowly, if at all!
I have a fast PC with 16GB of memory, so that shouldn't be the problem...
Any ideas on speeding it up please?
Maybe Adobe you coudl do so?!
This worked for me perfetly!!! Thank you.
"Go to Preferences > Security, and turn off SafeLogic CryptoComply, and then Preferences > Security (Enhanced), turn off everything"
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2023. Same issue, but with a 12 page document. TWELVE PAGES. It's taking an absurd amount of time to type FIVE WORDS. I am extremely frustrated.
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Is that a 12-page document only causing trouble, or are you experiencing this issue with multiple files?
Please confirm the following details:
1- Exact version of Acrobat Open Acrobat>Help>About Acrobat
2- Change the following security settings and see if that helps,
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat Reader.
Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.
Thanks,
Akanchha
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I am having the same problem. It seemed to improve when I did your option 2 above. Please advise about way forward.
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In fact, it is still hanging and incredibly slow. I am on the verge of cancelling my Adobe PDF Pro subscription and buying a different app, can't be worse than this - literally unusable.
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Is this Acrobat Pro or freeware Reader? Please share the exact version you are currently running.
Open app>help>about Acrobat
Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat installer from here:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Download the Acrobat Reader installer from here:
https://get.adobe.com/reader/enterprise/
Thanks,
Akanchha
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It is Acrobat Pro - Version 2023.001.20093
 
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Cleaner tool and reinstall seems to have resolved the issue, thank you
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After AI Assistant deployment, Adobe Reader is taking a very long time to close. Issues are with multiple people or computers. Changing preferences did not help
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Hi there
Please try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at startup' > click OK and and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.
If it still doesn't work,
Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
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I could not agree more this is the most pathetic software on the planet. I am going to delete all the programs in my computer and hope for Adobe Reader being ok by itself. Otherwise this is the most disruptive useless program in history.
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Agree with you. Desktop version is slow and unconvinient.
But android version of acrobat reader is really good.
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Hi there
Would you mind sharing the version of the Acrobat Reader and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the system.
You may also try to repair the installation from the help menu (Win Only) and see if that makes any difference.
~Amal
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Hi there
Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
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Adobe used to be good, now they are too comfortable in their monopoly position, hopefully they fall off soon deservedly
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Get yourself the latest version of Firefox. Go to "open file" and open a pdf file. Voila! Firefox now has a pdf reader. It's fast and without all the b.s. overhead that Adobe had built into its reader.
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I have found a way to fix a problem that I had, but I don't know if this will fix the problem of speeding up Adobe Acrobat Reader's ability to function faster in all aspects. I had an issue where Adobe's search function was incredibly slow to find text within a PDF document or multiple documents. I found a way to make regular searching and advanced searching for text in PDF documents faster to the point where the search results are displayed almost instantaneously. Before this fix, searching could take 2 to 3 minutes to find all the strings of text within a folder containing 5 PDF files that were each about 700 pages in size.
Here are the steps to perform the fix:
1.) Open Adobe Reader directly (do not open it by opening a file such as a PDF to open. If Adobe Reader is already open, close it and make sure it is completely closed [not running in the background]).
2.) Go to Edit > Preferences.
3.) Under Categories: click on Documents.
4.) Under the "Open Settings" make sure that the "Restore last view settings when reopening documents" box is unchecked. If it is unchecked, continue to the next step. If it is checked, uncheck it, click the OK button at the bottom, and restart Adobe again directly.
5.) Under Categories: click on Search.
6.) Under the "Fast Find" area, click on the "Purge Cache Contents" button, then make sure the "Enable fast find" box is checked, and lastly, increase the Maximum Cache Size: to at least 1000 MB. (the default size should be 100 MB).
7.) Click the OK button at the bottom, and restart Adobe again directly.
8.) Open all of the documents you want to search text for and type a string of text that will appear somewhere in the document, or documents. (the searching might take 5 to 10 minutes or longer for big documents or when searching a folder with multiple PDFs).
9.) Wait for the searches to complete.
10.) Go back into Edit > Preferences > Under Categories: click on Documents.
11.) Under the "Open Settings" check the "Restore last view settings when reopening documents" box, and click the OK button at the bottom.
12.) Repeat steps 8 and 9.
13.) Restart Adobe again directly.
(note: increasing the Maximum Cache Size from 100 MB might be optional, I am not 100% sure about this.)
I have different versions of Adobe running on different computers including reagular Adobe Acrobat Reader, and Adobe Acrobat Reader DC. On all of the versions I have, this fix worked for me. I hope this helps.
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Just to let you know I feel your pain and frustration; the replies here from Adobe remind me why I choose to avoid this program, and when I can't, I pirate it. Forever.
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same issue, I'm essentially running a super computer and it's still slow and hangs/not responsive.
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i have never seen such a stupic PDF reader like Adobe acrobat reader
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I am hoping someone comes up with an alternative to Adobe....my files take FOREVER to load (literally hours sometimes) and often I get a NOT RESPONDING message. The ADOBE SIGN is much more difficult than the older way of gathering signatures. The "upgrades" have tripled my time to get work done. I hate it.
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Thank you, I just could not believe how slow it is, it was completely unusable until I read this advice.
It is hard to believe that a company like Adobe makes this a default, I had problems with Acrobat for years, I just thought that the software was slow and buggy.
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I though i was the only one with this issue but it seems not. i basicly also have a super computer this software fails to even open a one page PDF text document. What a joke adobe has become. Time to switch to open source softwares.