Adobe Reader Error 10:10 (IE 11)

[Allister5EB8]

Hello.

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

Thanks, in advance.

[Scyntre]

Can you send me an email with the files.

Thank you,

Chris

[default4g2gcp76gac2]

I'd like the fix files too.

thanks!

[AnotherEndUser]

I would like a copy of the test files for use by our users. Thanks.

[defaultl2v44ak0dcn9]

I'd like the fix files too.

Please.

[Da in5E61]

Hi Meenakshi,

Thank you for sending me an e-mail.

Many of our users who have updated are sending inquiries with this error, so can we know when there will be an open solution?

Thanks.

[IS5EA4]

Dear All,

Could you send me the testing solution so that i can try on my user workstation?

Thks.

[default66mf87waef0m]

Hi,

unfortunately we have not received any mail. Can you please send it again?

Many thanks!

[ALBERTO5E13]

Hi,

please send me the test files to fix the problem, we have the same issue.

Thanks

Alberto Capitani

[Personal information removed by the moderator]

[ALBERTO5E13]

Hi,

I resolved simply activating Protected Mode.

Thanks

[Brijesh5C79]

Hi,

I have tried to change few reg keys:

It fixed the issue but somehow when I reboot the system it changes the value for bProtectedMode from 1 to 0 and issues starts occurring.
Please let me know if anyone has permanent fix.

Thanks

[aelma974]

Hi,

Can i have the new DLL to fix the problem please ?

[franzs39545835]

Hello we also havent received that mail. cant you make them publicly accessible for download?

please send asap to [Personal information removed by the moderator]

[mattphilippe]

Hi there,

I also have the problem can i have the file please ?

[Personal information removed by the moderator]

Thanks!

[ItsHammerTime]

I received the dll files and can confirm it has resolved the issue for our staff.  Thank you!

[default66mf87waef0m]

Hi,

can you please send me the dll.

Many thanks!

[mattphilippe]

Hello,

Can you send to me also please ?

mattphilippe@hotmail.fr

Many thanks for your help!

[vendor2392]

I would be thrilled if somebody could provide a link to this, our e-prescribing software relies heavily on acrobat to print scripts and this is significantly impacting our quality of service.  

[defaultwp4zcrou5fbm]

My PM software is getting hammered with this as well.  It would be great if a fix were released publicly or someone would send me the DLLs and instructions required to fix this.

[defaulthf5gu3q2z24q]

Could I get the dll as well, please? It's affecting viewing PDFs in QuickBooks (Since it uses IE.)

[TUser_BRAN16P]

Would you mind reporting back with whether or not the DLL files resolve the issue for you? Numerous users in our environment are receiving the 10:10 error when viewing QuickBooks Previous Reconciliation reports and the DLL files made no difference. We've resorted to re-installing Acrobat/Reader DC with the previous update (21.001.20155) to get them working.

[Pamela5C20]

May I also get a copy of the dll file?

[mattphilippe]

Hello,

Someone can send me the dll file please ?

mattphilippe@hotmail.fr

Thanks for your help!

[keving52957124]

we are also getting this error on mulitple machines and its preventing us from viewing/printing our claims. I have an entire department dead in the water. can you please send us the DLLs for testing as well?

[amenard]

Good luck getting the DLL. Adobe has not replied to me yet for a couple days after I had asked for it, nor have I seen responses from them on other comments.

[ALBERTO5E13]

Hi,

I resolved simply activating Protected Mode.

Thanks.