Known Participant

Answered

Attach to email broken

Forum|Forum|8 years ago
February 26, 2017
9 replies
26302 views

hi, we have the latest version of adone reader DC and Outlook 2016 on our desktops

Since upgrading to the latest update, the attach to email button asks to choose an outlook profile when clicked and doesn't work when one is chosen.

Ive found that previous versions of reader had this and it had been fixed

I tried the adobe reader registry which didn't work and tried repairing office 2016

thsnks for any advice

This topic has been closed for replies.

Correct answer Jo29974413yefo

Did Adobe solve this?

J

Jo29974413yefoCorrect answer

Inspiring

Did Adobe solve this?

S

steveberry458

New Participant

Hi there,

I know, this is an old post; yet felt like sharing this.
It is not always that the Adobe is culprit for the broken PDFs. Most of the times, it is Outlook that fails to download the complete attachments. You can verify the same by putting your internet off and checking the email attachments. This applies to the attached images and other files as well. The ones with broken symbols are yet to be downloaded correctly.
Occurs primarily to the accounts when accessed through IMAP server.

kate_willy

New Participant

Yeah Steve.

Thanks for that. I actually noticed the same for few of my attached images. They were broken when accessed without the internet. I was to blame the unopened PDFs for Adobe until I read your answer. Is there a way how I can download them completely? Or it says for ever? Do I need to work on any settings on my Outlook?

S

steveberry458

New Participant

Can't really tell if that works for PDF, but for for the broken images as attachments, it did work.
I had taken help of Mail Backup X. This application isn't entirely free, but you may try the same for the first fifteen days without paying. It had resolved my broken images and actually made my offline Outlook mails more fulfilled and reliable. This application basically offers backup of mails. free trial limitation- not more than 10 mails can be exported from each mail folder.

As I said, it isn't always Adobe that is at fault. Sometimes, it could be the source.

A

Anonymous

Hello,

We have the same issue

The problem is the Exchange cache mode. If this mode is disabled, the Acrobat Reader crashed when the Send E-mail button is pressed.

Our tech:

Outlook 2016, 16.0.4498.1000

Windows Server 2008R2, RDS, incl. Patches 04/2017

Acrobat Reader DC 17.009.20044.25828

Enabling the cache mode is not a solution for us. !!!RDS!!!

Regards,

Roman

D

danieldunn10Author

Known Participant

Ok I'm not sure what the problem is.

do you want to see remotely?

thanks

D

danieldunn10Author

Known Participant

Thanks

no sorry it is still the same

the only thing I have found so far is uninstalling the Microsoft kb

D

danieldunn10Author

Known Participant

Hi, I've used WSUS and Microsoft, there are no more Microsoft updates to install for our version of office 2016

Our version is 16.0.4498.1000

It seems to be related to the Microsoft update mentioned earlier.

Please let me know what to do.

Thanks

D

danieldunn10Author

Known Participant

Hi, please let me know what we need to do in this case.

Thanks

D

danieldunn10Author

Known Participant

Both are updated and we still have the problem.

if I uninstall the Microsoft KB it it ok

Let me know what the next steps are

thank you

A

arvindy

Adobe Employee

Hi danieldunn10,

Kindly share the following info-

1. Snapshot of Email preference in Adobe Reader Adobe

-Open Reader and Goto Edit->Preferences->Email Accounts

2. Snapshot of version the the Outlook 2016 after update

-Open Outlook and Goto File->Office Account->About Outlook

It seems Reader is trying to select a garbage profile in the video you had shared. Please let us know what happens when you choose the correct profile.

Regards,

Arvind

D

danieldunn10Author

Known Participant

Hi, there are no updates for office in windows update.

its a volume lisense version of office 2016 standard

uninstalling the microsft kb fixes it, so it must be related to that?

selecting the correct profile in reader doesnt help

thanks

A

arvindy

Adobe Employee

HI danieldunn10,

Apologies for the late response!

Could you please let us know if the issue is still reproducible with the latest "Adobe Reader DC" and "Outlook 2016" .

If the issue still persists, I would suggest the following steps-

1. Update both the software "Adobe Reader DC" and "Outlook 2016" to the latest version available.

2. Enable "Use Cached Exchange Mode" in Outlook if not enabled already.To do this follow the steps:

-Open Outlook and Goto File->Account Settings->Account Settings

-Select the email account you are using and click on "Change" and tick the check-box "Use Cached Exchange Mode".

-Click Next and then click Finish

-Restart the Outlook and try to attach any pdf.

Kindly let us know if it helps.

Regards,

Arvind

D

danieldunn10Author

Known Participant

Hi, I have spent quite a lot of time trying to work this one out and I think I have.

If I uninstall this Microsoft update the problem goes away. - https://support.microsoft.com/en-us/help/3141511/february-7-2017-update-for-outlook-2016-kb3141511

We installed this update on the same day as updating the adobe reader.

I found that it did not matter which version it was, going back to an older version still had the problem, also going to the latest version released this week we still had the problem.

We do need this Microsoft update so please let me know what we can do?

Thanks

NKOWA555

Inspiring

I'm not sure if this will help; but, I had a similar problem with MS Office 2007. The fix was to completely uninstall Office 2007, and then delete the MS office registry entries (somehow corrupt or missing), run a AVG Tune-up registry cleaner. Then reinstall Office and Reader. This is the only thing that worked. Just repairing didn't work; because, the registry entries did not delete and refresh.