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Correct answer Amal.

Hi @Christoph28905827cys4 @PJBradley 

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143) is now available. Please try to update the application from the Help menu > Check for updates and reboot the computer once and see if that works for you.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

4 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 12, 2023

Hi @Christoph28905827cys4 @PJBradley 

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143) is now available. Please try to update the application from the Help menu > Check for updates and reboot the computer once and see if that works for you.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
March 22, 2023

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
P
PJBradley
Participant
March 20, 2023

I am also having this issue as are multiple people in my office.
I think this is a problem with the latest update, which won't be fixed by uninstalling and reinstalling the same version.
Is there a way to roll-back to a previous version of adobe acrobat?

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 20, 2023

Hi @Christoph28905827cys4 @PJBradley 

We are sorry to hear that the issue still persists. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

C
Christoph28905827cys4Author
Participating Frequently
March 21, 2023

Hi @Amal. ,

i have a notice. This problem only consists, when the PDF is a form and i put the signutre anywhere on it. There is no field on the form for signuteres. When i use a PDF without form fields it works correct.

Perhaps @PJBradley can confirm this behavior ?

Regards

Christoph

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 16, 2023

Hi @Christoph28905827cys4 

 

Hope you are doing well and sorry to hear that.

 

As you are on the recent application version, please try to repair the installation from the help menu (Win Only) and see if that works.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    C
    Christoph28905827cys4Author
    Participating Frequently
    March 16, 2023

    Hi,

    i have try to using repair, did not help.

    I try to reinstall, did not help.

    I have install the Reader on another PC where the Reader was never bin installed, same thing.

    I can put the signatore on the PDF but then not able to resize the signature, move it or delete it.

    I'am using Win10 64-bit

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 17, 2023

    Hi @Christoph28905827cys4 

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/ and see if that works for you.

     

    Regards

    Amal

     

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