Can't send PDF by email

[Oliver25208041kebc]

I open a PDF and try to share it by email and all I get is a damn circle rotating. What am I missing?

[try67]

Very hard to say without the most basic information, such as:

- What's the exact name and version number of the application you're using?

- What's your OS version?

- What command are you using in that application when this issue happens?

- Does it happen with all files?

- Can you attach the file to an email manually?

etc.

[Tari2834032216gt]

I am having the same issue and my Adobe was downloaded correctly.  I am in the new Adobe version where the tool box moved to the left and the other to the right (why is still an unknown!).  All the options I have are to print, save, or share.  Where did the send as an email version go?

[Amal.]

Hi there

Please check the attached screenshot and see if that helps.

~Amal

[Tari2834032216gt]

Thank you Amal.  Actually that feature is missing in the new desktop version. . . I had to go back to the earlier version to have a useful Adobe program.  The new stuff MS is coming out with doesn't help the average worker, it only adds to the time and frustration to complete simple tasks.

[Amal.]

Hi there

That shouldn't happen, What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

You may also try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

~Amal

[Amal.]

Hi there

++ Adding to the discussion

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again. Also make sure the file is not password protected/secured.

Please try to share the file via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html and see if that helps.

Regards

Amal

[Oliver25208041kebc · Accepted solution]

Sent from Mail for Windows
Thanks. I think I didn’t download Adobe correctly. I deleted it and started over. Now working fine.