Skip to main content
Eurocanvas
Eurocanvas
Participating Frequently
March 20, 2019
Answered

Cannot resize or move text box or signature

  • March 20, 2019
  • 7 replies
  • 52294 views

Hello,

I have an issue with the Fill & Sign feature in Adobe Acrobat Reader DC 2019.010.20098 installed OS Windows 10 Home - 64-bit 32GB RAM - all updates installed.

When placing a text box, I cannot manually resize the box, nor can I drag it. Once I place the text box, its stuck. Same goes for the signature box. Once the signature is placed it cannot be resized or moved/dragged. I used to be able to do this, but no more.

The only change I can think of is that I have a new monitor which is UHD 3840x2160 resolution with 150% text scaling.

I have been searching the internet and the forum for a similar problem but have not been able to resolve it.

Any help or tips would be deeply appreciated.

Thanks

Correct answer Elliot30510291imye

I had the exact same problem and running the installation repair solved it. Thanky you!

 

7 replies

G
Gautham35762571hhvi
New Participant
February 29, 2024

"Edit PDF" mode does not allow moving any of the form boxes viz., radio button, text field, etc.  Had to switch to "Prepare Form" mode to be able to move or resize certain fields.

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 29, 2024

Hi there

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

 

~Amal

L
LEAF Therapy Services
New Participant
April 7, 2023

Hello,

I am having the same issue. I cannot move the signature or resize it once I place it on the docuemnet. I have tried all the instrucitons in the below comments and none of them work. This problem just started and I've never had this issue until now. any guidance would be very much appreicated as I have a lot of work to complete. 

 

    M
    MJB123456
    New Participant
    April 8, 2023

    Same here. Driving me crazy started today

    N
    Nina29227399liew
    New Participant
    April 3, 2023

    Hello,

    I'm having the same issue described above. I followed all the recommendations and I'm still having the issue. Any new suggestions?

    Thanks,

    Nina

      T
      Tracie29266540y4jd
      New Participant
      April 5, 2023

      I'm having the issue as well.  I tried on multiple docs and on a MAC and a PC and having this issue on all.

        C
        Crystal228589153z7k
        New Participant
        July 24, 2022

        It happened to me also. I went to my control panel, programs and features, choose Adobe and chose " repair" then it worked for me after.

         

          G
          GD$
          New Participant
          April 10, 2024

          This worked for me. Thanks!

          C
          cjisok
          New Participant
          April 1, 2020

          Hi, I know this is old but I was having the same issue and came here for possible solutions.

           

          I figured it out on my end. Here is what I did:

           

          1. Open PDF

          2. Click "View"

          3. Click "Show/Hide"

          4. Click "Rulers and Grids"

          5. Make sure "Snap to Grid" is NOT checked

           

          I had turned this on for a project I was doing and forgot to uncheck it. Now that I unchecked it I am able to resize and move text boxes and other comments around the page. Let me know if it works for you.

            L
            Lenin5CAE
            New Participant
            February 11, 2021

            Thanks

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            March 22, 2019

            Hi Ronald,

            As shared, you have got the latest patch of Acrobat installed already. While using Fill & Sign you should be able to move the text box and signature box. As mentioned that you haven't been able to do that, in that case would suggest you to try the following-

            • If you have checked this with one document, then do test it with other one . And see if the issue persist with other files too.
            • Open Adobe Reader>help>Run "Installation Repair"
            • Change Sandbox protection under Acrobat>Help>Preferences>Security(Enhanced)>Disable "Protected View" and "Enable Enhanced Security"

            Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing

            Thanks,

            Akanchha

              Eurocanvas
              EurocanvasAuthor
              Participating Frequently
              March 22, 2019

              Hi Akanchha,

              Thank you for your reply.

              I have tried it on several PDF files, and the behaviour is the same. I cannot move or manually resize the text box or signature box.

              I have uninstalled and installed the latest version, no change.

              I have just run the repair feature and no change.

              Thanks

              Ronald

                AkanchhaS8194121
                AkanchhaS8194121
                Brainiac
                March 25, 2019

                Hi Akanchha,

                The preferences are under edit, the settings seemed correct but I disabled enhanced security and it doesn't resolve the issue.

                No idea what is causing this behaviour.

                Thanks


                Sorry to hear that it still didn't give any luck.

                Once security settings were disabled, don't miss to reboot Acrobat once.

                Would you mind sharing any one of the form that you have been trying to fill in Adobe Acrobat Reader?

                "You can share the file with us via email. And you can send it to the email address that is shared via private message. Please do mention your forum thread in the subject"

                Thanks,

                Akanchha

                Eurocanvas
                EurocanvasAuthor
                Participating Frequently
                March 21, 2019

                Anyone please?

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices