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Changing the font in the fill and sign function

Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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When filling in the document, the program uses a font with the Greek alphabet, only when I use a Polish diacritic mark, the font changes to the correct one. Please help me because I have already searched half of the internet. 

default8tbc3bw6ve0y_1-1626166335071.pngdefault8tbc3bw6ve0y_2-1626166371818.png

 

Adobe Reader DC 2021.005.20048

Windows 10 x64

 

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Edit and convert PDFs , General troubleshooting , How to , Windows

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2021 Jul 13, 2021

Hi Michalowr

 

Hope you are doing well and sorry for the trouble.

 

This issue has been fixed in the optional update version 21.05.20054. Please download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once after updating the application and check.

 

Regards

Amal

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Michalowr

 

Hope you are doing well and sorry for the trouble.

 

This issue has been fixed in the optional update version 21.05.20054. Please download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once after updating the application and check.

 

Regards

Amal

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Thank You very much, installing the update solved the problem.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Similar but not such "spectacular" effect can still be reproduced in current Reader version (2021.007.20099).

The sans-serif font (Arial?) is used by default.

defaultv8c0lz8ya593_0-1636357576379.png

But when I insert Polish special character (e.g. ąćęłńóśśżź) the font changes to serif (Times?)

defaultv8c0lz8ya593_1-1636357743501.png

Since there is no option to change the font-face of filled fields the form looks weird with some fields with sans-serif and some fields with serif fonts.

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the Version of the OS you are using? Also please share the small video recording of the issue so that we can check it at our end.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Thank You for quick response.

  • I'm using Windows 10 Pro 21H1 (build: 19043.1320)
  • I'm using Adobe Reade using account with full admin rights (even with UAC disabled)

Please find attached the small video recording of the issue.

It demonstrates the change from "sans-serif" to "serif" and from "fixed-with" to "serif" also.

 

Kind regards, TNO.

 

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi there

 

Thank you for sharing the video recording. Would you mind collecting the Adobe CC logs as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmo logs as described here - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share then via document cloud. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi there

 

Thannk you for sharing the details. We have reported this issue to our engineering team, we will share the update once we hear anyting from them.

 

Regards

Amal

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi there

 

Also, please share the sample PDF file so that we can check it at our end.

 

Regards

Amal

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Hi,

 

Please find attached sample PDF file.

In my opinion it is not file dependent. I've checked different files and different compyters with the same result.

 

Regards, TNO.

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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Hi there

 

Thanks for sharing the PDF.

 

We will keep you updated.

 

Regards

Amal

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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In the 2022.001.20117 x64 version, the problem still exists, do you know when it will be solved? This issue makes the document look unprofessional.

 

 

Regards

michalowr

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New Here ,
Jun 19, 2023 Jun 19, 2023

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In version 2023.003.20201 this is still a problem, as described in previous messages.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Same here using Hungarian special characters like 'ő' and 'ű'. Default font is sans-serif, then it switches to serif when I type a Hungarian character. Also, font size is randomized for each field. My forms look like they were filled by a child who can't use the computer at all.

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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In the 2022.002.20191 x64 version, the problem still exists. Are you planning to fix it?

 

 

Regards

michalowr

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Explorer ,
Jun 30, 2023 Jun 30, 2023

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That update doesn't allow you to change the font within the fill & sign tool, best I can tell no way to do this and if you use the fill & sign tool you will be stuck with the font they built in for the tool. 

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New Here ,
Feb 18, 2024 Feb 18, 2024

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Such a simple problem and its still not fixed...

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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True, new look & feel, but fill & sign tool still not fixed.

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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LATEST

Hi there

 

Hope you are doing well.

 

Have you started experiencing this issue recently?

 

What is the version of the OS and  Acrobat DC you are using?

To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

If it still doesn't work , Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage of your choice. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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