Failure to print since update to 2025.001.20744

[Playful_doer7527]

Since Adobe Reader has updated to 2025.001.20744 prints are now only printing like the attached example which is chopping off most of the page.  
PDFs print ok if loaded in Microsoft Edge.

Setup a clean machine, installed Adobe reader 2025.001.20693 and printed and was ok.  Did Help...check for updates which updated and then the issue occurs.

Printing to PDF and then loading the failed output back into Adobe reader seems to result in blue sections on the page when you click.

[kris_9864]

we are experiencing the same issue in our environment as of yesterday after this same update. 

[Meenakshi Negi]

Hi Playful_doer7527 and kris_9864,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4gGKDZc. Ensure that the printer drivers are updated.

If the issue still occurs, please share the following information:

- If the issue occurs with particular files or with all.

- Did you check if you can print files from other applications?

- Collect logs for the workflow using the diagnostic tool and share the log ID.

Let us know if you need any help.

Thanks,

Meenakshi

[Saipayan38133503mhmi]

Hi , @Playful_doer7527 @kris_9864 , Apologies for the inconvenience  , 

Can we please help with the below queries :
1 >OS details , where the issue is getting reproduced ? 
2 >,Please share the the PDF files where the issue is observed . 
3 > What is the exact workflow which was performed . 
4 > Is the issue observed in physical printer as well or also in virtual printer s . 
5 > Has this kind of issue ever been observed in the past ? 

This will really help us get to the rootcause of the issue .

[Playful_doer7527]

Hi


1 >OS details , where the issue is getting reproduced ? Windows 10 and Windows 11
2 >,Please share the the PDF files where the issue is observed . Will need to send something next week as the example I have available is an invoice which I can not share.
3 > What is the exact workflow which was performed . Load PDF...Print PDF
4 > Is the issue observed in physical printer as well or also in virtual printer s . Physical printers yes. Also when using print to a PDF printer such as Microsoft PDF.
5 > Has this kind of issue ever been observed in the past ? Nope. Files printed fine when on version 2025.001.20693. Adobe Reader then updated to version 2025.001.20744 and now it can't print.

Additional answers from other abobe reply..
All the files I have tried have the issue
Problem files print fine from Microsoft Edge or Google Chrome

Thanks



Steve Cross
Board24 Ltd
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[Saipayan38133503mhmi]

Thanks @Playful_doer7527  , 

This will surely help in the analysis .Also , please do let us know , if this is observed when using a VM , or are you using a physical machine .

[Playful_doer7527]

This is on windows physical machines.

I did also test using the Windows sandbox VM, installed adobe reader, printed to microsoft pdf and jt had the issue.

Thanks


Sent from Outlook for Android<>

Steve Cross
Board24 Ltd
07936 032983
Steve.Cross@board24.co.uk
www.board24.co.uk
Follow us:
2 Franks Road Bardon Hill, Coalville, Leicestershire, LE67 1TT, United Kingdom
Sheetboard Calculator click here
​Cases Calculator click here
Board24 accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. FSC-C105503

[Saipayan38133503mhmi]

Hi @darryl_elwin , @Playful_doer7527 @KRI  , 

Adobe Engineering team has identified the root cause of the isssue . 
We are planning for a fix in upcoming QFE release . 

Thanks for your understanding . 

[Incredible_play7345]

Timeline from Adobe Engineering for the release of the patch fix?

[b._9178]

QFE Release? We are a MSP and have a lot of customers complaining about that. If we have to wait 3 months -> must install alternative pdf reader. Sorry, please publish a workaround or an update as soon as possible to avoid this. 

[darryl_elwin]

Morning. We have the same issue. Windows 11 physical devices. All were ok prior to latest update. Pdfs print correctly from edge.

Cheers

[lung_2089]

We're experiencing the same problem after updating to version 2025.001.20744. Is there a quick fix available before the next patch?

[software5E9B]

Exact same issue here, so far for only 1 user. Will revert to previous version and disable acrobat update tasks.

[petere54341738]

We have the same problem

[giovanni_5965]

Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

Do you have info on the fix release?

Many thanks

[elvir_6998]

Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

Br, 

Elvir

[James25933845hmgx]

Same here, I also proved this by uninstalling lastest version and reinstalling and patching to last version. This is not a printer/printer driver/OS issue, its an issue with the latest Adobe Update. This affects Adobe Reader as well as Standard/Pro.

Only way to print PDFs is to open them in Chrome/Edge and they print fine.

Need some better guidence here Adobe on how to fix this for a fleet of machines...

[Markinson]

I'm having exactly the same problem, with practically every PDF document I have (which previously printed completely).

OS: Windows 10 PRO

Adobe Reader: 2025.001.20744

All my drivers are up to date, as is the OS.

I suspect the problem stems from the latest Adobe Reader update. In fact, when using Mozilla (Thunderbird, for example) to print PDFs, instead of Adobe Reader, the document prints correctly and completely, not just the header.

In Linux, not with Adobe Reader, but with the same printer, PDF documents print correctly and in their entirety.

Thank you for your attention.

[Marvelous_Unicorn8493]

Same situation here.

Os is the same, but we're working in VDI environment. All is up to date.

Since the last update of Adobe Reader DC, we have approximately 140 clients impacted and 20 copy machines from Ricoh : can't print at all. Tried updating the PostScript driver on a test machine for our print server from 4.30 to 4.42,  same results.

Doesn't seem to impact our few W11 ones but might need confirmation.

Reader 25.1.21005 / .20566 / .20933 / .20414 (/ etc.) all work fine, all hell broke lose since the latest update to .20744

PCL6 works, print as an image works but that's not in compliance with how we work.

Thanks for your help.

[Radiant_precision1512]

Experiencing the same issue.

Do you have info on the fix release?

[keithdnc]

We are also experiencing this issue. Pages being chopped off when printing. We are using Windows 11. My users are mixed between Acrobat Reader and Acrobat Pro. Both are having the same issue.

[NiceMintyFlavor]

Ditto, same here with our 1000+ users, distributed over workstations, notebooks and remotedesktop servers. Rolled out the update via our software distribution, no way back (downgrade not possible).

So if a fix is in the works, PLEASE make it quick!

[Page County]

Same Adobe PDF printing issues here

[Alex278947228hzr]

workaround is to uncheck greyscale and then in advanced options check the print as image

[CHRISTOPHER381802748k76]

2025.001.20756 appears to be available for download today.  Does this fix the printing issue?