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How to enable scroll bar?

Community Beginner ,
Jul 01, 2015 Jul 01, 2015

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Acrobat Reader 11 (XI) : No scroll bar on the right, and I cannot find the option in "preferences" to enable it. Annoying to have to "grab and pull up" all the time. How do I enable it?

Thanks.

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General troubleshooting , Modern Acrobat

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correct answers 2 Correct answers

Adobe Employee , Jul 01, 2015 Jul 01, 2015

It might be "Touch Mode". 

1.  Go to Edit>Preferences>General>Basic Tools section.

2.  Select Never in the Touch Mode pop-up menu

3.  Click OK in the Preferences window.

See if that makes a difference

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Adobe Employee , Feb 28, 2024 Feb 28, 2024

Hi All

 

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

 

~Amal

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Yes, it works, but make sure that you disable Acrobat Reader in the Login Items (Settings / General / Login Items). Otherwise, after one or two days the scroll bar will be gone again.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Yep, it works. I've just Time Machined back to Feb this year and restored Acrobat. Both scrolls are back.

Adobe... you should be ashamed.

 

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Do you mean you restored your entire Mac using whatever version of Time Machine? If yes, this isn't what I meant. If you have an older copy of your Acrobat backed up with Time Machine, you can go to Spotlight, type Acrobat, launch the app from your Time Machine, and make it a default pdf reader. You don't need to restore the entire Mac to that older version, but you obviously need to have Time Machine connected to your Mac.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Yes, sorry, I meant I went into Browse Time Machine Backups and selected the old version of Acrobat and recovered that and not the whole OS.

I have uninstalled the current version of Acrobat and closed down Creative Cloud. 

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New Here ,
Nov 23, 2023 Nov 23, 2023

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There are a number of alternatives to. Acrobat Reader, and many of them are free. I am going to use them going forward. For a company such as Adobe to break the OS-defined rules of the UI is unacceptable in my opinion.

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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We aren't talking about Reader but rather Pro. If Reader's functionality is all you need, then I surely agree with that on other alternatives.

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Explorer ,
Nov 24, 2023 Nov 24, 2023

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No, no, it's the same problem with Reader as well! And the solution of using a saved or backed up older version of the application works here also. That's what's I've been doing (via SuperDuper).

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Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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It's time for a change.org petition 🙂

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Adobe don't care.

They have flagged this problem as solved.

 

image.png

They are happy ripping us off with a ridiculous subscription fee for the 80% software bloatware that we don't want/use/need and the broken 'Beta' versions of the pro software we've been using for 20 years.

 

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Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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Dear Adobe, what is the ETA for fixing the missing scroll bars in Acrobat on the Mac? I am searching for an alternative to your product. Scrolling with the touch pad does not work as well as the scroll bar. on the sides This is a bug and needs addressed. Inkscape as a PDF editor is installed and being tested currently, it has scrollbars!

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi All

 

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

 

~Amal

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