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How to enable scroll bar?

Community Beginner ,
Jul 01, 2015 Jul 01, 2015

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Acrobat Reader 11 (XI) : No scroll bar on the right, and I cannot find the option in "preferences" to enable it. Annoying to have to "grab and pull up" all the time. How do I enable it?

Thanks.

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General troubleshooting , Modern Acrobat

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correct answers 2 Correct answers

Adobe Employee , Jul 01, 2015 Jul 01, 2015

It might be "Touch Mode". 

1.  Go to Edit>Preferences>General>Basic Tools section.

2.  Select Never in the Touch Mode pop-up menu

3.  Click OK in the Preferences window.

See if that makes a difference

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Adobe Employee , Feb 28, 2024 Feb 28, 2024

Hi All

 

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

 

~Amal

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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Are you on a Mac or Windows?

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Community Beginner ,
Jul 01, 2015 Jul 01, 2015

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Windows 8.1

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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Is this a Touch Device like a tablet or Surface Pro?

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Community Beginner ,
Jul 01, 2015 Jul 01, 2015

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Kind-of, but not really. It's technically a Dell laptop, but it's one of their 2-in-1 models, the kind you can flip the screen behind the keyboard and use "tablet-style," but it's a laptop.

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Adobe Employee ,
Jul 01, 2015 Jul 01, 2015

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It might be "Touch Mode". 

1.  Go to Edit>Preferences>General>Basic Tools section.

2.  Select Never in the Touch Mode pop-up menu

3.  Click OK in the Preferences window.

See if that makes a difference

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Community Beginner ,
Jul 01, 2015 Jul 01, 2015

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GENIUS!! That was simple. I saw that, but didn't know what that meant.

THANKS! 

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New Here ,
Mar 19, 2017 Mar 19, 2017

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another resounding THANK YOU!!!

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New Here ,
Jun 28, 2017 Jun 28, 2017

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Thanks. THis solution is exactly what I needed. It is still annoying as heck that a visible scroll bar is not the default; what was Adobe thinking? 🙂

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New Here ,
Oct 16, 2023 Oct 16, 2023

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It's absolute insanity that this is even an issue. What a waste of time searching for this, and getting it to work is another question altogether. I hate stupid updates that make no sense and are so hard to figure out.

 

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New Here ,
Aug 30, 2017 Aug 30, 2017

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WOW HOW DID YOU FIND THIS I WOULD OF BEEN SCROLLING FOR LIFE!!!! THANK YOU

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New Here ,
May 05, 2021 May 05, 2021

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Thank you for this solution.  It is appreciated.

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New Here ,
Oct 19, 2019 Oct 19, 2019

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hello, How about macbook pro?

 

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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How do you enable the scroll bars on Mac that is not a touch device?

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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Popping in as a Mac user to say that--seriously, this scrollbar thing is realllllly frustrating. 

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New Here ,
Oct 13, 2023 Oct 13, 2023

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As another Mac user, I 100 % endorse this statement. 

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Community Beginner ,
Sep 07, 2016 Sep 07, 2016

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Thank you EQuijano!  Thank you NOT Adobe for burying this setting and making it as NON-INTUITIVE as you possibly could.

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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How do you do this on a MacPro laptop?  I have tried everything. Including your suggestion above. There is no Never in the Touch Mode pop-up option.

 

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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The only thing I've found that works on a Mac is to do what is said above and then use the arrow keys to scroll left and right and the wheel on the mouse to go up and down, which is a total pain in the butt! I just don't undestand why Adobe thinks it's a great idea to make this program nearly unusable with the update. So Frustrating!

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New Here ,
Mar 05, 2022 Mar 05, 2022

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just disable touch mode in

view > show/hide > toolbaritems > touch mode

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Thank you so much for this. Couldn't find it anywhere else. It worked for me!

 

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New Here ,
Aug 25, 2022 Aug 25, 2022

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I set the Touch Mode to "Never" but the scroll bar still isn't showing up on my end 😞 

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Some docs now have a vertical scroll bar, others do not.  It is maddening.  

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New Here ,
Jan 03, 2023 Jan 03, 2023

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Thank you!! This drove me bonkers until I found this post!!

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Explorer ,
Sep 19, 2023 Sep 19, 2023

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This is nuts! I am having the same problem. None of the suggestions work. Mac. Ventura. If I manually move the page to change it's size, a scroll bar appears for a moment but if I release the page and try to grab it, it disappears. Why oh why do updates make things worse/harder? Software is becoming less intuitive, we have to do more steps to accomplish what we used to in shorter time. This is a time waster. Give us the scroll bar. All the time. Easily. Give the option to turn it off, but it should be always on by default. 

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