How to enable scroll bar?

[EQuijano]

Acrobat Reader 11 (XI) : No scroll bar on the right, and I cannot find the option in "preferences" to enable it. Annoying to have to "grab and pull up" all the time. How do I enable it?

Thanks.

[Steve Cordero]

Are you on a Mac or Windows?

[EQuijano]

Windows 8.1

[Steve Cordero]

Is this a Touch Device like a tablet or Surface Pro?

[EQuijano]

Kind-of, but not really. It's technically a Dell laptop, but it's one of their 2-in-1 models, the kind you can flip the screen behind the keyboard and use "tablet-style," but it's a laptop.

[Steve Cordero · Accepted solution]

It might be "Touch Mode". 

1.  Go to Edit>Preferences>General>Basic Tools section.

2.  Select Never in the Touch Mode pop-up menu

3.  Click OK in the Preferences window.

See if that makes a difference

[EQuijano]

GENIUS!! That was simple. I saw that, but didn't know what that meant.

THANKS! 

[dmmlnc]

another resounding THANK YOU!!!

[louisf32275943]

Thanks. THis solution is exactly what I needed. It is still annoying as heck that a visible scroll bar is not the default; what was Adobe thinking? 🙂

[Pippurr]

It's absolute insanity that this is even an issue. What a waste of time searching for this, and getting it to work is another question altogether. I hate stupid updates that make no sense and are so hard to figure out.

[mikeruth12]

WOW HOW DID YOU FIND THIS I WOULD OF BEEN SCROLLING FOR LIFE!!!! THANK YOU

[Paraneslia]

Thank you for this solution.  It is appreciated.

[tanzblume]

The problem is back.
In build 23.6.20320.0 the scroll bars disappear. My mac is set to show allways. Acrobat is set to never.
The only way to show scroll bars is to launch Acrobat switch to Mac settings disable scroll bars allways and turn on again. Now the scroll bars appears in Acrobat. After a restart of Acrobat the scroll bars are disabled again.

[Tom32347638xtm0]

I'm using 23.006.20320.0 too, and this workaround does make scrolbars visible for me, but they only let me scroll the visible page. I can't quickly skim through all the pages in the document.

[redmannsk]

Same by me, not working. Also page size disapeard.

[MeenakshiNegi]

Hi redmannsk, Tom32347638xtm0, and tanzblume,

Thank you for reaching out, and sorry about the trouble caused.

Please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html. 

Let us know if you need any help.

Thanks,

Meenakshi

[redmannsk]

HI, Meenakshi,

thanks for the response. After I turn off "Always show document size", the hovering works. But its so unpracticle. I have to check many pdfs daily, its really time consuming to hover over every document. Why its not working "Always show document size"?

And could you help us, please, also with scroll bars. I need them visible all the time.

Thanks

Richard

[Juliet Felts]

Came here to say the same thing. Checking "always show document size" now means it doesn't show at all, and unchecking it means I can see it if I hover. Do you know what's more useful than being able to show/hide the document size? Being able to look at it immediately with my eyes, without having to do anything else at all. 
Please @MeenakshiNegi do something to fix this. I've lost a lot of productivity over the last week because of this "upgrade." 
Running OS Ventura 13.6 and Acrobat 2023.006.20320

[Tom32347638xtm0]

This doesn't provide a useful scroll bar that lets you move between pages in the document.

A scrollbar like this is visible when viewing the same PDF in version 2023.006.20320 running in Windows 10, so it's presumably not an issue with the PDF.

[Tom32347638xtm0]

The Page Thumbnails display is no substitute, as the thumbnails are unreadably small.

View > Page Display > Enable Scrolling adds a scroll bar that sort-of works, though it doesn't respect the system preference about scrollbars always being visible (which I have ticked). But it's also no good, because you can't scroll from page to page using the arrow keys (which scroll a much smaller amount) or Page Up/Page Down (which can scroll by more than 1 document page, so the page boundaries move around).

[Larry29731486lwom]

I have the same problem. The hidden scroll bars are useless when you are using a Wacom tablet or pointing device besides a mouse or trackpad. Now there also isn't an indication that there is more than one page to a pdf unless you waste more screen space leaving the pages panel open all the time, which supposedly removing the scroll bars was going to help with.

[marki23705172]

All this page says is that Adobe changed the scrolling framework. We already knew that! That's the problem! 

This version, 2023.006.20320, makes the app unusable. It is impossible to revert to previous versions in CC. Adobe, stop assuming that you know best what kind of interface people want to use. Give them options – like, keep the scrollbar always visible. 

[Russ32467320iwcg]

Yes, please fix this ASAP so that Acrobat respects the Mac system preference when it's set to "Always show scroll bars". This worked fine until the latest update (2023.006.20320), which now makes the document navigation extremely clumsy for those are accustomed to navigating using a device other than a trackpad. Acrobat is now the only app on my Mac that fails to respect the system preference.

[jennyh98229228]

Dear Meenakshi, please request that the development team allow a setting to make the scroll bar view visible - for users who have been using the scroll bar for many years, it is jarring not to have it visible. I'm sure I'll adjust, but I much prefer the scroll bar to be visible: I use it as a guide to show how far I am into a PDF, and how much I have left to review. Thank you!

[MeenakshiNegi]

Hi jennyh98229228,

Thank you for reaching out, and sorry about the trouble caused.

We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your thoughts with us.

As you mentioned about the scroll bar, this has been reported to the team, and they are looking into this. In the meantime, please refer to the information provided here: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/.... 

We acknowledge that the new Acrobat represents a notable change. However, we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat. To learn more about the new Acrobat, you may refer to the following featured post: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856.

As we made these changes in the interface, we have tried to ensure all tools & features that are currently supported retain their familiar functionalities and workflows as they did in the previous version. We are committed to addressing any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share them with us on this thread, and we will address them with the highest priority.

Thanks,

Meenakshi