How to enable scroll bar?

[EQuijano]

Acrobat Reader 11 (XI) : No scroll bar on the right, and I cannot find the option in "preferences" to enable it. Annoying to have to "grab and pull up" all the time. How do I enable it?

Thanks.

[iamfirtree]

And, page size doesn't show anymore either.  I have it enabled in preferences, but doesn't work. Please make these things work again.

[KS325498229h5v]

This is so annoying.  Scroll bar has disappeared in Adobe Acrobat Pro on my Macs.  The only temp solution I've found is to hold the cursor where the scroll bar should be, then hit the down arrow key for the scroll bar to pop up so that I can use it.  But it will disappear once I've released the mouse.  I'll have to repeat for it to show up again.

[iamfirtree]

In one of the other threads about the scroll bars, a poster put a link to download an old version. I did it and it is working. I have scroll bars and page size once again! When you install it will ask for serial number but don't choose that option. Choose license and it will connect w/your CC license automatically. Btw, the icon is Black on my desktop, which is great b/c I can easily see which is the old version.. 🙂

[Russ32467320iwcg]

@iamfirtree, is the old version you mention for macOS? If so, can you please repost the download link in this thread? Sounds like a good temporary solution until Adobe gets their act together to fix the damage they've done. Thanks!

[renél64806068]

https://get.adobe.com/reader/enterprise/

Just select an earlier OS

[Susan32986598qlci]

rené that worked. thank you!

[letterwoman]

Can you share the link? I would like to download an older version, too.

[Meenakshi Negi]

Hi all,

We appreciate your valuable feedback! 

This has been reported to the team, and they are working on this. We will update once we get any information from the team on this.

We appreciate your patience.

Thanks,

Meenakshi

[dominikh4801863]

Really?? One of the most important tools in daily work does not work and Adobe does still not provide any solution??

[Meenakshi Negi]

Hi dominikh4801863,

Thank you for reaching out, and sorry about the trouble caused.

This has been reported to the team, and they are working on this. In the meantime, please refer to the information provided in the following post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/....

Thanks,

Meenakshi

[dominikh4801863]

Thanks, Meenakshi. No help, besides "modern scrolling experience". Adobe is really funny 🙂

[surf119]

I'm not really sure what this "design" team thinks users do with Acrobat Pro. Obviously they think having to use two hands just to sort of get a horizontal scroll bar is something professional users would think is good - it is NOT. I feel like these "designers" are either a bunch of gamers who think the updates they made are "cool" or just a group of people who have absolutely no clue what professionals do with their product on a daily basis and which features these professionals deem essential to do their work. Adobe needs to get a clue and do so quickly!

[timothyg20997500]

Just adding my voice to the chorus. I use Acrobat Pro on a daily basis, but I'm currently looking for an alternative. I can't justify a subscription fee for something that does not work. 

This was a terrible and completely counterintuitive idea by the design team.

[Russ32467320iwcg]

Has anyone at Adobe ever heard of a software development practice called "beta testing"? Next time you make changes to the interface, try giving the new version to a few hundred users who rely heavily on existing versions of the software before forcing it on all of your users. As this thread demonstrates, users will be quite happy to let you know if you've made a terrible mistake, which you can then fix. It's an easy way to avoid having thousands of people being pissed off and annoyed at you! 😉

[Noble Pacific Tax Group]

It is so AGRAVATING!!! Why would Adobe do something so incredibly dumb?

[jobro1]

As the old joke goes, "That's not a bug -- it's a feature!"

[wonderful_Gem5F85]

If you are using a Mac desktop and you would like to view the scrollbars in Acrobat Reader, this is actually controled in your desktop preferences. 

1. Open your System Settings.

2. Select Appearance from the options on the left-hand side. 

3. Under the section titled "Show Scroll Bars," click on the radio button next to the word, Always.

I hope everyone finds this useful. 

[Tom32347638xtm0]

There is no System Settings on my Mac, only System Preferences, and the options are arranged as a grid. The relevant section is General, and I have the "Always" radio button selected. And there's then two scroll bar issues: no scroll bars visible at all in single-page view, and the continuous scrolling scroll bar is definitely not always visible.

(At least contituous scrolling has a scroll bar, but I don't consider it a substitute, as you no longer see 1 page at a time always cleanly centred in the window.)

Somebody else further up posted some kind of workaround that, if you followed 3 or 4 slightly annoying steps, would then cause scroll bars to show in Reader's single page view, at least for the duration of that run. (If you restart, you'd need to do the same thing again). But they are not useful scroll bars, as in single page view they let you scroll only around the visible page, should less than all of it be visible, and don't allow navigation through the document.

The absence of the document-level scroll bar in page-at-a-time mode represents a significant step back in terms of usefulness. And this is clearly a bug in the macOS version, rather than some wider intended UX change, as the Windows version has a document-level scroll bar in single page mode.

[Tom32347638xtm0]

I also have Touch Mode set to Never in Acrobat Reader itself.

[defaultimvp4qrahghg]

This appears to have worked for me.

System Preferences/General/Appearance/Show scroll bars: Always

[defaultimvp4qrahghg]

Nevermind, they're gone again? 

[Russ32467320iwcg]

@wonderful_Gem5F85 Yes, this is the way things are supposed to work on a Mac:  setting the System Preference for Show Scroll Bars to Always should do just what it says-- scroll bars should always be visible in all apps. But the whole point of the many frustrated comments in this thread is that the latest version of Acrobat (2023.006.20320, unlike previous versions) does not behave in accordance with the Always Show Scroll Bars system preference. Have you actually tried this? If you find (using Acrobat Pro v2023.006.20320) that your scroll bars are in fact always visible when you set Show Scroll Bars to Always as you suggest, that would be valuable information to report here, because it would imply that the program is behaving differently on different machines, pointing to a possible interaction with something else that might vary between machine.

[norrisArt]

Mine was already set to 'Aways' ....doesn't fix the issue for me in Acrobat.

[robins44927806]

Uncheck the always and it shows when you hover over it.

Sincerely,


*Robin Surface*
Production Manager, Edge Book Printing Solutions
President, Fideli Publishing, Inc.
*888-343-3542*
*www.FideliPublishing.com <>*

[Julie32343759cjk1]

I HATE THE NEW SYSTEM. ADOBE IS USELESS TO ME NOW. I STILL HAVEN'T FIGURED OUT HOW TO SCROLL THROUGH MY DOCUMENTS. PLEASE GIVE US BACK THE OLD WAY TO SCROLL. CAN SOMEONE HELP ME. I HAVE TRIED EVERYTHING AND GETTING REALLY FRUSTRATED.