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How to remove "advert for a 7-day trial of Acrobat Pro"

Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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In Adobe Reader there's an advert for a 7-day trial of Acrobat Pro in a paid CC subscription version of Acrobat Pro. how to remove it.  with a reg key ?

 

Infra315783430wz6_0-1695305172770.png

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 25, 2023 Sep 25, 2023

Hi there

 

Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/enterprise-teams-discussions/adobe-acrobat-reader-dc-disable-start-free-trial/m-p/11388366#M28883 and see if that works for you.

 

~Amal

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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I assume you have a CC subscription, it does come with Adobe Acrobat Pro, so just uninstall the free Reader and install Acrobat Pro and you should not see this add anymore. 

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @Infra315783430wz6 

 

++ Adding to the discussion

 

I see that you have personal and company ID under the same email. Please logout of the application and log in with your company ID as described here https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

 

Regards

Amal

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Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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sorry, I forgot to say, I have Reader version installed for all my users in my company, so I will like to remove it, cause they dont have a Pro subscription. So we deploy reader for all. There is some regkey like "bAcroSuppressUpsell" but , dont see the right key to remove that add. 

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Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

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Hi @Infra315783430wz6 

 

Please check out the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/how-to-remove-quot-convert-edit-and-e-sign... and see if that works.

 

~Amal

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Community Beginner ,
Sep 22, 2023 Sep 22, 2023

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no... the key bDontShowMsgWhenViewingDoc  or bAcroSuppressUpsell  dont remove it 

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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Hi there

 

Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/enterprise-teams-discussions/adobe-acrobat-reader-dc-disable-start-fr... and see if that works for you.

 

~Amal

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Yeah ist working. Thanks!  My fault! haha I have to put bDontShowMsgWhenViewingDoc  under FeatureLockDown\cIPM  

 

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New Here ,
Dec 01, 2023 Dec 01, 2023

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This is not working for me. I have the exact same issue, but these registry settings are not suppressing either "try acrobat pro" buttons in either the top right or bottom left of the interface. They are extremely annoying, and we absoultely do not want our corporate users to be clicking on these. This is on version 23.006.20380 of 64 bit reader. Please help, and please tell your engineers to stop putting this in. Thank you.

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New Here ,
Dec 01, 2023 Dec 01, 2023

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I also had tried putting in the bAcroSuppressUpsell entry directly under FeatureLockDown, which I had seen mentioned somewhere else, but that also is not doing anything.adobe3.JPG

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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the key must be there: 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cIPM

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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I don't think you need teh clPM - I have it in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown (and yes, even for Reader, you need to use the Adobe Acrobat product). As far as I can tell, the "Try Acrobat Pro" button goes away when I enable it, and comes back when I disable this feature lock down. 

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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One more: These registry keys are documented in the Adobe Acrobat Enterprise Toolkit: https://www.adobe.com/devnet-docs/acrobatetk/

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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all I can say, is when  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cIPM\bDontShowMsgWhenViewingDoc = 1  the advert is there, and when is 0 , the advert disappears. 

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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OK, for bDontShowMsgWhenViewingDoc needs to be in clPM: https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html

bAcroSuppressUpsell has to be straight in FeatureLockDown. 

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