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Gordon23369085x7eb
Participating Frequently
February 28, 2022
Answered

Menu bar and window bar disappears on mouse movement.

  • February 28, 2022
  • 12 replies
  • 18124 views

When Adobe reader is open and I move the mouse up to the menu, the menu bar and the Windows bar will disappear. Somestimes re-sizing the window can bring it back, but what is causing this? It happened on an old machine and now on my new machine too. Latest version installed. Graphics driver updated.

 

Uploaded a small video of the behaviour. Happens with all PDF files. 

Not clicking on the screen, just moving the mouse towards the top of the screen.

 

There is no better PDF reader, at least I thought so. This is really frustrating.

Suggestions gratefully received.

Thanks

Gordon

 

    Correct answer JWhetstone02

    We ran into this issue in our environment with users who started using the CAD Mouse Pro.

    3DxWare - latest from website (10.8.17)

    Acrobat - 23.006.20380

    After a lot of troubleshooting, we found that disabling the Smart Scrolling feature under the advanced settings fixes the issue. Hope this helps

    12 replies

    Show previous replies
    joea45513116
    joea45513116
    New Participant
    May 3, 2022

    I have this exact same issue and it has been driving me insane!  It doesn't look like you've found a resolution for this, any updates?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 4, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble. Would you mind sharing the logs requested in my previous reply, so that we can isolate the issue for the fix?

     

    ~Amal

    P
    paulj40629707
    New Participant
    June 30, 2022

    Hi

    Has there been any update on this as i've had the same issue and follwed the same advice but it still does it.

     

    Regards

    Paul

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 2, 2022

    Hi Gordon

     

    Hope you are doing well and sorry to hear that.

     

    Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to help > Check for updates and reboot the computer once.

     

    Also try to repair the installation from the help menu and reboot again.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

     

    Regards

    Amal

    G
    Gordon23369085x7ebAuthor
    Participating Frequently
    March 2, 2022

    Version 2021.011.20039 64-bit

     

    I have checked for updates.

     

    Repaired the install and no difference.

    Renaming/moving the Appdata Roaming had no effect.

    I have attached the SysInfo in case that is useful.

     

    I will ask my IT Departmetn about the user profile. 

    Thanks

    Gordon

     

    G
    Gordon23369085x7ebAuthor
    Participating Frequently
    March 8, 2022

    Due to not being able to resolve this issue, I have installed Foxit. It seems to do what I need. 

    A glitchy UI is truly odd. I have numerous applications running on my laptop for work and Adobe Reader is the only one that has this kind of issue.

    It is disappointing. Thankfully there is another software company out there with a product that does not glitch.

     

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