No longer able to change scale ratio on Acrobat Reader

[Andrew37285438ffmi]

In the past, when I have wanted to change the scale ratio in Acrobat Reader, I would select the measuring tool and then right-click on my document to get a menu from which I would select "change scale ratio."

Starting this week, the "change scale ratio" option disappeared from the right-click menu. Screenshot below of the menu I get when I right-click.

Is anyone else running into this problem? MacOS Sonoma 14.4.1, Acrobat Reader v2024.002.20736.

[try67]

Try disabling the new (and very buggy) Acrobat UI, via the Options button on the top left corner.

[try67]

Another option: Create a measurement, then right-click it and see if this option appears in the pop-up menu.

[Andrew37285438ffmi]

Did you create a measurement and right-click? Did that work for you?

[Andrew37285438ffmi]

@try67 can you provide a screenshot of the Options button that you are referring to? Not seeing it.

[Jeremy373687712ev0]

@try67 Can you please show us where to find these options?

[try67]

I don't know for sure if it works. It was just a suggestion.

[Brian37295717y4zh]

I am having the same issue.  I have tried everything.

Please help!

[David373280485i38]

I've had the same problem. It's related to the latest version. Go to File and choose Change to Previous Version (or words to that effect). Do not agree to any future updates.

[Andrew37285438ffmi]

@David373280485i38 can you share a screenshot? Not seeing anything like changing to a previous version in the file menu. See below.

[Jeremy373687712ev0]

I'm having the same problem, and running the same OS and same verions of Adobe Acrobat as the OP (Andrew37285438ffmi).  I also do not see "Change to Previous Version" under the File menu.  @David373280485i38 or @Brian37295717y4zh, if you're using MacOS, can you please show us where to find this option?

[David373280485i38]

I use Windows, but I assumed the Adobe Acrobat layout would be the same,
whether you are using MacOS or Windows. For me, the 'Change to Previous
Version (or words to that effect), was in the drop down menu when you click
File (top left hand corner). Another option might be to restore your system
back to a date before the Adobe Acrobat update was installed. Whichever
method works, it's then important that you prevent Adobe Acrobat
automatically updating again, otherwise you'll be back to square one!

[Brian37369625pil8]

Thanks for you suggestion. I was able to find a a button to restore to previous version like you said and can now modify the scale ratio as I was once able to before. Strange for Adobe to make their users rather revert to an older version. That's not right. 

[Jeremy373687712ev0]

@Brian37369625pil8 are you running Windows or MacOS?  I can't find this option to revert.

[Andrew37285438ffmi]

Can you share a screenshoot from your Windows version?

[David373280485i38]

The older version of Adobe Acrobat (which I now have) does not appear to
have the option to change back to the previous version.

[Andrew37285438ffmi]

That tip seems bogus, regardless of operating system

[Brian37295717y4zh]

Thanks David

It would be nice to get the new version performing correcly but this works unitl the issue is solved.

[Brian37295717y4zh]

I'm using windows OS.  Under the menu there is an option to change.  Not sure if Mac is the same.

[Le morne373984847y4a]

Under file you have a end new adobe acrobat experience which takes you back to the old version, which works

[francobones]

Yes, under file it says disable new acrobat reader and it works fine after that.

[Jeremy373687712ev0]

@Andrew37285438ffmi and my fellow MacOS users, I found "Disable New Acrobat" under the "View" menu, and now I can measure objects again!  Hallelujah! 

[Kristina37496448esuq]

This is the solution for the mac, thanks! 

[Andrew37285438ffmi]

This is the correct answer -- thank you!!!

[Sarah37560638lszl]

Fantastic advice, thank you. I was tearing my hair out!