Pixelated overlay on pdfs

[YarnTech]

When I try to highlight a word or phrase on a pdf, I get a pixelated view that blots out most of the page. I'm able to highlight and work in comment box and by clicking around, I can get back to a clean copy but this is annoying and time consuming. Any advice on how to avoid this? I am having this problem on a new Asus VivoBook laptop.

[John T Smith]

Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

[YarnTech]

Working with Adobe Acrobat Reader DC

[YarnTech]

Oops! My first time posting, so I appreciate your note...I'm working with Adobe Acrobat Reader DC. I followed instructions to remove enhanced security but that didn't resolve the pixel problem. Thank you for replying to me.

[Serene_nature15C3]

Hi there

++ Adding to the discussion

Please try the steps suggested in the correct answers marked in a similar discussion - https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.

Regards

Amal

[YarnTech]

Thank you, Amal, for your reply. I saw this advice on another member's post. Here is a screen shot of the edited Preferences...if I did this correctly (restarting a number of times), it unfortunately, didn't resolve the problem. The pixelation is still present, do you have any other solution? I'm working on an Asus laptop that I set up on Saturday/ June 12 and it is up to date.

[Serene_nature15C3]

Hi there

Thanks for trying out the suggestion and sorrt to hear that the issue still exists. PLease try the following steps shared below and see if that helps.

Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatability mode.

Regards

Amal

[YarnTech]

Amal, I appreciate your help but this didn't work. I followed your instructions, right-clicked on Adobe icon, chose trouble shooting, and checked the boxes regarding display. There's no option to change to Windows 7 compatability mod, just this: "Display settings: Scaling on high DPI". Testing the program didn't resolve the problem.

I also looked at the C: files but I don't know what to open when I get to this page:

[Serene_nature15C3 · Accepted solution]

Hi there

Sorry for the delay in response, please right click on the Acrobat icon on your desktop and then follow the steps as shown in the screenshot below:

Note: Change the compatibility to Windows 7

Regards

Amal

[YarnTech · Accepted solution]

Thank you for this advice. Unfortunately, I could not wait for your replay as I had to meet a deadline that involved working in a pdf. I took my laptop to a local IT company where the problem was fixed with the change of compatibility.