Printing problems

New Here ,
Sep 29, 2021 Sep 29, 2021

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PDF created with Adobe Illustrator does not print as seen on Acrobat. The image appears green in print preview and printed page

 

 Captura2.PNG

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LEGEND ,
Sep 29, 2021 Sep 29, 2021

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What would you expect to see instead of the green? Please share a screen shot of the Illustrator document too, so we know what you are comparing with.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Captura3.PNG

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi Oscar,

 

Thank you for reaching out and sorry for the trouble.

 

Please elaborate on the workflow use to create and print the PDF. 

Also, confirm if this happens with a particular file.

Would it be possible to share the PDF with us so we can check it on our end?

Share the Acrobat and OS currently in use.

 

Thanks,

Meenakshi

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New Here ,
Sep 29, 2021 Sep 29, 2021

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I have received this file by mail. I can open and see correctly but, when I try to print, I see the green squares on print preview dialog box and the printed page is like the preview

 

It happens with this file by the moment

 

Yes I can share the file

 

Acrobat Reader DC version 2021.007.20091

Windows 10 Pro 21H1 19043.1237

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New Here ,
Sep 29, 2021 Sep 29, 2021

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How Do you want to share the file?

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hey OScar! 

 

You may use the Share option in Acrobat to generate a link to the file. Use the steps suggsted here: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

Then share that link here in the message or in a private message. You may initiate the private message using te envelope icon provided at the top right corner. 

 

Thanks,

Meenakshi

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New Here ,
Sep 30, 2021 Sep 30, 2021

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I have just send the link

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Thank you for sharing the file.

Allow us sometime to check it.

 

Thanks,

Meenakshi

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Hi Meenakshi,

Any progress?

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hi Meenakshi,

Any progress?

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Community Expert ,
Oct 26, 2021 Oct 26, 2021

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You have to give us the link to the file, we can't guess.

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New Here ,
Oct 26, 2021 Oct 26, 2021

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Community Expert ,
Oct 27, 2021 Oct 27, 2021

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Be sure to open this PDF with Acrobat, then hide the "Vernis" layer before printing:

 

Capture_184.png

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Community Expert ,
Oct 27, 2021 Oct 27, 2021

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This PDF was not created with Adobe Illustrator:

 

Capture_185.png

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