Quick print in Outlook 365 and Adobe reader opens

[adamm54424145]

Hi,

I'm having an issue where if I click quick print on a pdf in Outlook 365 it opens adobe reader, is there anyway to turn this feature off as it is very frustrating when you have a number of PDF's to print.

I've done some research online and it seem's I'm not the only person who encounters this issue and it looks like it is an ongoing issue that has been going on over a number of years, could someone please advise?

[AnandSri]

Hello Adamm,

We're sorry for the trouble you had with Adobe Reader, Are you facing the issue with the latest update of Adobe Reader 19.008.20074?

Please check the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is it a mac or Windows machine and what is the version?

We've already reported this issue to the Engineering team for further investigation. I have sent you a private message with a few more details, please check your email inbox.

Thanks,

Anand Sri.

[frederikp64108069]

I have the same issue, could you sent me an e-mail too?. Thanks, Frederik

[Vishal@PDF · Accepted solution]

adamm54424145​, frederikp64108069​

Adobe Acrobat and Reader official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20080 Optional update, October 22, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

[defaultipvu6v0rr93a]

When I search for updates it tells me there are none available...

[MeenakshiNegi]

Hi Defaultipvu,

Would you mind sharing your Acrobat and OS version with us?

You may check the version information in the application using the following steps: https://helpx.adobe.com/acrobat/kb/identify-product-version.html.

Thanks,

Meenakshi

[Spanred]

Same issue here

WIN10

DC Version 2020.006.20042

[christyh350200]

Issue still remains in version 20.009.20067.

[graham1983]

Issue still apparent albeit not every time, when you have many attachments to print it is such a pain waiting for reader to open and close before printing starts

Running W10 and 365 Outlook

[StDeMiere]

Same here! I've looked around and tried everything I can think of, edited the registry and can't come up with a solution. 

[defaultipvu6v0rr93a]

Same issue here!  It is really slowing down my work day!  The supposed "fix" was supposed to be in an update from 3 years ago.  I have the most up-to-date version and I'm still having this issue.  We need a fix, Adobe!

[Aaron25309415oq7e]

This is also happening on verion Adobe Acrobat Reader DC 22.00.1.20169.0. This is the latest version Adobe has released as of 7-19-2022. Do we know when you may implement a fix for this?

[MeenakshiNegi]

Hi Aaron,

Thank you for reaching out.

The team is aware of this issue and investigating this further.

We will inform you once we get any update from the team.

We appreciate your patience.

Thanks,

Meenakshi

[ReDaHol]

We have the same problem with version 2022.001.20169. Please fix it as soon as possible. Thank you!

[MIS_Support]

Please report this in this thread...

Adobe stays open after quick print - Adobe Support Community - 13068306

[defaultdfl3pwil5u4k]

We have also the same problem with version 2022.001.20169. Annoying for the users trying to quick print a pdf attachment

Please fix it as soon as possible. Thank you!

[MeenakshiNegi]

Hi All,

The team is actively looking into this issue and working on the fix.

We will share the information once the fixed version will be available.

Thanks,

Meenakshi

[lee25354419frz7]

Any update? This is very annoying. Also, the "save as" button is grayed out now.

[Bridget25385272oeuj]

Hey there,

This Quick Print is also continuing to cause problems on my Outlook as well ever since the Adobe Reader Upgrade. Version 2022.001.20169

Please work on fixing this ASAP. It's interrupting my work flow and slowing me down tremendously.

Thank you,

Bridget

[Sarah25521214sx78]

TOTALLY AGREE. I PRINT UP TO 100 PDF'S A DAY AND THIS IS OBSURD.

[MetsFaninCa]

im experiencing this issue too...replying so hopefully i can be alerted when there is a fix.

[Madmanali25506603lgh7]

Agree get calls from customers today since atleast the 27th of July with this issue.

[ChristopherRBaker]

Replying to show that this is an issue that many Help Desk / Support personnel are having to deal with. Please fix. 

[UHAT Technology]

Same issue with no fix. Latest update to Adobe

[MIS_Support]

The update to this is in the thread I posted above.  Adobe is following and replying in that thread, not this one.