"File can't be sent for comments"

New Here ,
Oct 21, 2020 Oct 21, 2020

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I keep trying to send a PDF with comments I made back to someone via Acrobat Reader. However, every time I try to share the file, I get an error message that says, "File can't be sent for comments." Help ???

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Comment markup and annotate , Edit and convert PDFs , General troubleshooting , Share or review PDFs

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi Katies,

 

Hope you are doing well and sorry for the trouble. As described, you are unable to send the document for comment and getting above error message.

 

- Would you mind sharing the workflow/steps you are doing to add the comments and to send the file? Also, please share the screenshot of the error message.

- Is this a behavior with a particular PDF file, Please try with a different PDF file and check? If, its a file specific issue please share the file with us for testing.

- Is the file password protected? If yes, please try to remove the password protection (If you have the permissions) and then try again to send the PDF for comments.

- What is the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.

 

For more information about sharing the PDF for review please look at the help page https://helpx.adobe.com/in/acrobat/using/starting-pdf-review.html

 

Regards

Amal

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I'm having the same issue. My file is not password protected or anything. its an interactive pdf. Everytime i try to share it it gives this same error.

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi Sarah

 

We are sorry to hear that. Please try to repair the installation (Win Only) from the help menu and reboot the computer once and check. Go to Help > Repair Installation.

 

You may also try to reset te Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Regards

Amal

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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I tried this.  Then when I restrated my machine, the 4 people I have been trying to share the document with for the past 20 minutes got about 15 messages from me saying a document has been shared with them.

Meanwhile, Acrobat is STILL telling me it is unable to share the document.

Windows 11, PC.

 

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