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C
corissao
New Participant
July 16, 2015
Answered

RdrCEF.exe Application error when opening Reader

  • July 16, 2015
  • 17 replies
  • 181163 views

I was getting the error message anytime I opened a file. Then when it was time to save, I got the message again and it would not allow me to save. AcroCEF.exe Application Error. The application was unable to start correctly (0xc0000005). Click OK to close the application.

I was originally having this problem with Acrobat so I uninstalled it and reinstalled it. Still trouble. I then uninstalled and deleted every darn thing that had anything to do with Acrobat, restarted, and reinstalled. Then I uninstalled with Microsoft Fix-it which I found that someone suggested because sometimes some files get left behind. Same problem.

So then I thought maybe I should try with regular reader. I installed Reader DC and am getting the same error only of the Rdr verision.

Can anyone help me out here?

This topic has been closed for replies.
Correct answer AmbooS

Hi corissao,

We are sorry to hear that you are facing this issue. Is this crash still happening for you? If yes, we would like to have some information from you to investigate it further -

(a) What is your system configuration (Window or Mac, its version)?

(b) We would like to have a log file from your system. Could you please share the file "AdobeARM.log" from your user temp folder? To navigate to this folder, go to Start->Run, type %temp% and press ENTER. Look for the file and send it to us (email me at ambooATadobeDOTcom)

(c) We would also like to have a screenshot of task manager to see all running processes (particularly AcroRd32.exe and RdrCEF.exe processes) when you encounter the issue

(d) Can you also share the crash dump to analyze it? You need to enable WER so that we can have the dump saved when you see the crash. For this you need to create 2 reg keys for specifying DumpFolder and DumpType (details at https://msdn.microsoft.com/library/windows/desktop/bb787181). For the "DumpFolder", you can create a folder, say c:\dumps and specify this path in regkey. For "DumpType", specify the value 2. Now when you observe the crash, a dump file will be created at c:\dumps folder. Please share this dump with us to analyze the reason for crash.

Thank you for your patience.

-Amboo

17 replies

P
Pmv5D82
Participating Frequently
September 17, 2021

Reader DC 2021.00.7.20091 32bit version was causing trouble for us on our 2016 RDS farm srevers.  I tried running updates, repairs and reinstalling but no luck. Upgrading to the 64bit version has seemed to do the trick for us.

    D
    default3u0k2abhoaso
    New Participant
    September 30, 2021

    where you found Acrobat Reader DC 64bit?

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    October 1, 2021

    Hi All!


    We have the latest update available for Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

     

    Please install the latest patch, and let us know if you experience any issues.

    See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

     

    Thanks,

    Akanchha 

    H
    hemsagars
    New Participant
    January 28, 2020

    i am same problems please help me

    A
    Aaron5E8A
    New Participant
    October 13, 2020

    i had the same issue today, resolved it by doing the following from another post:

     

    Please try repairing Adobe Acrobat Reader DC.

    For that, navigate to Help menu > Repair installation and restart your server.

    Let us know how it goes.

     

     

    >Sorry i couldnt pass credit i copied it for my notes

     

    Regards

     

    Aaron

    K
    kennethl63722058
    New Participant
    February 12, 2018

    This is not corrected and I'm seeing it here today with one of my users.  Renaming those files appears to be the only real way to get those messages to stop, but then Adobe says that breaks the functionality.  I'm able to get some of the things you request but you lose me in section d.  I can't turn my users into lab machines so that you can fix your product.  This has been an issue since 2015 so please work towards a solution. 

    A
    Anonymous
    July 13, 2017

    I am also having RdrCEF.exe application error showing up when I open Reader and when I click on 'ok' or the 'x' another box pops up

    A
    Anonymous
    December 8, 2016

    I had this same issue, in my case it was happening to a user who was running in a limited user context. I did a repair install, clean install etc but the error remained. I even allowed full control to the user in question to the Adobe folder in ProgramData,but no dice.

    I then ran the program using our domain admin credentials(Hold shift, right click run as different user), and watched it go through it's first time startup sequence, and the error was gone. Ran the program again under the user context by just double clicking, and it ran through the same first time startup screen, and then no more error. Seems to have been some kind of permissions issue initializing something. Hope this helps someone.

    M
    Mr JHV
    New Participant
    December 2, 2016

    I was having the same problem with the latest Adobe Acrobat Reader DC on Windows 7.

    After I logged into my Adobe account from Reader, the RdrCEF.exe messages stopped.

    Well that doesn't solve the error message problem. Today I got the message again even though I am signed in to my Adobe account.

    Z
    ZiggyStardust322
    New Participant
    November 10, 2016

    Add me two the list. Same error with Reader DC. July's update did nothing to resolve the issue. I have it happening on two Windows 7 Professional X86 boxes. I have un-installed and re-installed several times. The installation went well. I then checked and did updates.

    Renaming the above two files fixes the issue but is not acceptable because at that point I can no longer edit forms.Very annoying. Has anyone found a true fix yet?

    This is kind of interesting. I re-installed and updated last night and just quit. Left the computer on. I decided to get the version of Reader. When I opened reader this morning I got the protected mode error about an incompatible system configuration, I simply closed and re-opened reader and the incompatibility error went away. The 0xC0000135 error still persists. For the record the version is 2015.020.20042

    2minka
    2minka
    New Participant
    September 12, 2016

    well,

    just rename the files is the best, simple solution and it works for me, but i'm not sure it doesn't have a problem later..

    so I take a test.

    copy A pc( which has no error message )'s files(RdrCEF.exe, RdrServicesUpdater.exe, these has some error, we know) and

    paste B pc (which has error message like all of us),

    then B pc's adobe reader works well.

    B pc updates the latest version 15.017.20053 and A pc doesn't have the latest version, but it works.

    So i think first install at B pc has some error.

    Maybe Some one solve the problem by reinstall through official route.

    A
    Anonymous
    January 14, 2016

    [Solved]

    Just rename these two files.

      R
      Adobe Employee
      Reetika Ghai
      Adobe Employee
      July 14, 2016

      Hi, all -

      With our latest release on 12th July 2016, the issue reported has been addressed.

      To get the latest product update, within the product, click on the menu Help --> Check for updates.

      For more information about the release, please refer to the Release Notes and the New Feature Summary web links.

      Hope this helps in addressing the reported issue. We look forward to the continued feedback.

      Regards,

      Reetika Ghai

      T
      tracyt2613808
      New Participant
      August 17, 2016

      nope...I started paying for the service, getting this code and none of these are helping.

      west23274887
      west23274887
      New Participant
      January 10, 2016

      Same problem with a PC in our company. The PC is Windows 7 Pro x64 joined to a Windows Server 2012 domain. Version of Adobe Reader DC is 2015.009.20079.  Is there any fix from Adobe yet?

      N
      Nishant K
      New Participant
      January 12, 2016

      Hi West,

      1) From exception code, it appears that installation was unsuccessful and possibly corrupted some files. Can you confirm if the following files are present in your installation directory/Reader/AcroCEF. A scrrenshot like one below will be much appreciated.

      2) If possible, can you share a crash dump? You can use the following steps -

      Enable saving user mode memory dumps locally using Windows Error Reporting, create the following Registry key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps

      Value Name = DumpType

      Data type: REG_DWORD

      Value Data = 1


      Dump files are stored in the default location %LOCALAPPDATA%\CrashDumps


      More details are present here

      https://support.microsoft.com/en-us/kb/931673


      Thanks

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