Skip to main content
D
Diomann
Participant
June 23, 2021
Answered

RdrServicesUpdater.exe - Application Error: was unable to start correctly

  • June 23, 2021
  • 20 replies
  • 81750 views

On Windows 2019 server I get this message while trying to install the Adobe Reader DC 21.005.20048. The software is installed then and can be used without any issues. Any ideas?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All!


    Thanks for your time and patience.


    The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

     

    Please install the latest patch, and let us know if you experience any issues.

    See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...


    Regards,
    Anand Sri.

    20 replies

    Show previous replies
    D
    defaultwtlxs98lwh8z
    Participant
    September 22, 2021

    Same problem here, on some of my TS 2016 servers... 

    I have seen the Save as problem too.

    D
    defaultnfrssuawrxys
    Participant
    September 22, 2021

    Our users running on Server 2012 R2 have started reporting this error today. 

    Can you advise us when a fix is available.

    D
    defaulttsszlgu9m0gq
    Participating Frequently
    September 22, 2021

    Do you get Windows Update yet?

     

    M
    MOQ5EC6
    Participant
    September 22, 2021

    I also have the same issue in our Windows 2019 RDS enviornment after the September update rolout 

    O
    Oznow
    Participant
    September 21, 2021

    I also have the problem under windows server 2019 RDS environment.

    Thx for fix it.

    E
    Ervin5FC0
    Participant
    September 21, 2021

    I have the same problem on 2012R2 Terminal Server. The error appears when users closes Adobe Reader Application.

    The Adobe Reader version on the server is 2021.007.20091

    D
    defaulttsszlgu9m0gq
    Participating Frequently
    September 21, 2021

    Hi.

     

    I have Windows Server 2016, I have some problem with new Adobe Reader.

    RdrServicesUpdater is unable to start correctly 0xc0142.

    I hope will be new update to fix this problem.

    Thank

    D
    defaulttsszlgu9m0gq
    Participating Frequently
    September 23, 2021

    The problem come back!

     

    J
    jakeb72384477
    Participant
    September 21, 2021

    Do we know if a recent update etc. provided a fix for this?

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 21, 2021

    Hi All,

     

    Sorry for the trouble caused.

     

    The team is aware of the issue and working on the fix.

    We will update you once we get any information from the team.

     

    We appreciate your patience. 

     

    Thanks,

    Meenakshi

     

      G
      Grady226
      Participant
      September 21, 2021

      Thank you Meenkashi for the update. 

      We are having a similar issue on Server 2016 Remote Desktop server with popup message:

      RdrServicesUpdater.exe - Application Error

      The application was unable to start correctly (0xc0000142). Click OK to close the application.

       

      If multiple .pdf files are open, users are having trouble wherein the Save As dialog box freezes and appears blank when initiating a save. 

      S
      siasior
      Participant
      September 21, 2021

      Can also confirm error on 2008r2 TS. Error appear after update to Reader DC 2021.007.20091.

      When closing it's always do "preparing for first run" , and then: RdrCEF stops working, and after: RdrServicesUpdater is unable to start correctly 0xc0142.

      It's acting like that every time user close pdf document.

      Also I needed to: revert to the old style Signature interfaceLaunch Reader, becouse users weren't able to sing documents.

        D
        defaultpnhtwwv4d3uw
        Participant
        September 21, 2021

        We've also got this message on a Windows Server 2016 /2019. Please fix it.

          N
          Natascha Markzoll
          Participant
          September 21, 2021

          We have the same problem for a few days. Also Windows Server 2019 RDS environment. Already uninstalled, repaired and also with the removal tool...Our customers are pretty annoyed.

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          June 24, 2021

          Hi,

          From the description given above, if we understand correctly, then initially you were experiencing trouble downloading the Acrobat Reader application and receiving error "RdrServicesUpdater.exe - Application Error: was unable to start correctly"

          However, the application was installed successfully and running fine since then. Is that the case? 

          Probably reasons or cause comprises wrongly registered DLL files, unsuited DLLs. Which was fixed automatically after finishing the installation.

          If you get to experience the same issue again, then do let us know. 

           

          Thanks,

          Akanchha 

          D
          DiomannAuthor
          Participant
          June 28, 2021

          Hi Akanchha,

          thank you for reply. I downloaded the reader from https://get.adobe.com/de/reader/enterprise/ und tried to install it manually on window server 2019. Installation is completed, but there is an error message (pic 1) at the end of the installation. When I confirm the message, the second message appeared (pic 2). Adober reader is installed and work fine so far, but I can't distribute it in our enterprise environment, as long I get this error. Can you help?

          Dimitri

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          July 1, 2021

          Hi,

          Thanks for the screesnshots. Somehow, its not opening at our end. Would you mind attaching it once gain please?

           

          ~Akanchha 

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices