Reader 9 won't open PDF from web browser

[_Mary_Y__Smith_]

I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary

[Guest]

I suppose I've tried everything under the sun at this point to resolve:

1. I've tried all the adjustments that have been mentioned but I still have my browser shut down every time I get into a pdf within the browser.

2. I've tried to uninstall 9 but there's nothing to recognize it to uninstall it even though it is there becuase I use it.

     Tried add/remove programs

     Tried Windows Install Clean-up

3. I can't even find anything but an upgrade of Reader 8 which it won't let me update to because I don't have a version to update from.

Anyone have any ideas? I'm about at the end of this whole adobe road...

Thanks,

Tom

[Kuba_L_]

... forums do not allow attaching files ...

mods can delete this one.

[Kuba_L_]

Hello guys,

sorry I abandoned this forum for a long time. returned here only to check up if Adobe fixed the problem ... unfortunately deployed 9.1.2 update via AD/GPO (it makes a re-install and deletes exisiting keys from registry) to our LAN before reading thread hehe ... seems issue is still open (reader cannot open in any browser despite checking all boxes in Preferences).

however I see that still same registry patches fix the problem.

I uploaded a ZIP archive with registry patches ready to use to MediaFire, download it, extract and select either the x86 (win 2000/XP/Vista) or x64 (XP x64/Vista x64) and double-click it. agree for adding information to your system's registry. restart windows and see if it works for you.

ZIP file is free of viruses, etc. SAFE. I tried attaching thiz zip archive here, bu forums do not allow me to.

http://www.mediafire.com/?yjdiyr04uiy

Corporations still can use Adobe Customization Wizard 9 for adding same missing Acrobat handler to destination registry (pointing to adobe reader executable) as deployment fix. on computers having Acrobat already installed such registry key already exists and points to Acrobat executable, once you apply registry patch it will overwrite switching to Adobe Reader 9 as a default PDF handler for browsers (not much of a difference).

cheers.
Kuba.

[Blasco]

Hi all,

i've got the same error with 2 new machines, here the specifications

http://forums.adobe.com/thread/513267?tstart=0

[Blasco]

Hi all,

i've got the same error with 2 new machines, here the specifications

http://forums.adobe.com/thread/513267?tstart=0

[Blasco]

No more problems with the 8.12 version

Uninstalled the 9.2 and installed this old one, all is going fine.

I'll wait for the resolution of the problem in the 9.2 version, incredible that adobe issued the 9.2 version with the same problems of the 9.1 version!! Are they going to act as microsoft?? poor us...

[jbouwh]

Since this still seems te be a problem, I'd like to reply my solution.

I found out that adding a key in my current user profile solved this issue for me (Reader 9.3 and IE 8):

• Make the key: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\InstalllPath
• Change the default key to the Reader installation folder, e.g.: C:\Program Files\Adobe\Reader 9.0\Reader
• Check http://forums.adobe.com/message/1770986#1770986

Regards,

Jan.

[Oldshep99]

I've just spent half a day trying to fix this with the help of various Forums and Google results and the inevitable Red Herrings. None of the suggestions related to Reader versions, reinstalls, repairs, Registry edits, etc, etc, worked for me.

Then I tripped over this post from elsewhere in the Adobe Reader Support forum...........apologies for not linking to the original and acknowledging the author but I can't find it again!

I hadn't realised until I read this that my problem was related to secure web pages (https), and the solution below fixed it for me.

I've included the complete post as it was almost exactly the problem I was having, which is what caught my eye.

"I have no problems viewing pdf's normally. But if I am on a secure page (https://), the pdf won't load. This happens on two different web sites, both the Cox cable site and USAA insurance, I am unable to view my statements which are in pdf. I can get around it on the USAA site by choosing to save the pdf instead, and then viewing it locally, but the Cox site doesn't give me that option. I pick a statement month, then it opens up a new tab and goes to a secure page where it appears to try to download the pdf statement- to then try to display in the browser window, I guess? At any rate, there is a little download icon down in the left corner of the status bar, but the progress bar never completes. It just fizzles out and I'm left with a blank page. I had these problems when I used XP Home Edition and nothing has changed under Vista Home Basic. Interestingly, I have no problem viewing my statements on either site from my work computer, which uses XP Pro. I was running Reader 8 on my home system and just recently upgraded to 9, but with no change with this problem. At work Reader 7 is installed.
So it would appear to be a setting on my computer, a limitation of the low-end OS's, or some difference between Reader 7 and 8/9. I am mystified as to exactly what it could be, however. Anyone have any experience with this issue?

UPDATE: Found the answer to my problem! Did a little more searching on these forums and found the culprit setting, but maybe my post will help someone else out if they happen to find it first during their search. Anywho, uncheck the Do not save encrypted files to disk under Internet Advanced Options under Tools "

Anyway, worth trying this first and my thanks to the originator.

[Babsmo]

Thank you SO much for saving me half a day trying to fix this problem...unchecking the box in Internet Options worked for me!

[Randar83705]

I highly recommend this fix I found here (below). I regret I did not note the person who posted, but my many, "Thanks!!!" to you. 

This was done in WinXP /SP2, IE8, with AR9 (full updates).

One of our new web based systems is (was) causing us grief when users attempted to generate documents. A new browser window would open with the red 'x' place holder. When I tried to test by opening a local PDF file directly [File / Open...] in the browser the AR app opened instead. I tried all the other suggestions and switches in the 100+ posts you have probably already read here..... no dice.... and my head still hurts.

I work in a rather large enterprise situation and multiple rollbacks to AR8 was not a happy thought. I went through a few scenarios to try out this solution and I am sold. Here are a couple things I learned while researching this. Read on, or just skip to the Post I copied below.

Adobe made a major change in the IE plugin. AR8 used External Window Handler (EWH32.API) to port to the browser. If you to to Help /About Adobe Plug-ins..., in AR9 you will notice it is no longer listed.

In the HKCU section you will likely find both ...\7.0\ and ...\9.0\ keys in the path below, if you have done the complete removal and re-install of AR9 as suggested. You can delete either if you have more than one and add-  REGDWORD: bBrowserIntegration (set it to 1) to the other. It doesnt matter which key you keep, but you must create bBrowserIntegration = 1, or it doesnt work. (the result is real time). In one trial I kept both, with ...\7.0\... DWord entry set to 0, the ...\9.0\... DWord entry set to 1. It did not work.  When I deleted the ...\9.0\... key completely and reselected the document it worked immediately. The user's app was open when I did this so it was definitely real time.  It would appear to me that the Reader installation/update procedure could use some work and thats all I am going to say.

In short, the simplest solution is to delete all or any of the keys as suggested below. I went to another station and deleted both, rebooted. When we re-gen'd the workers doc it was a little slow to open the first time, but came right up in IE. It IS interesting to note that while it did generate a new HKCU\...\Adobe Reader\9.0\... key, it did not create the bBrowserIntegration word entry.. (!?)  What the hey, it works,  and I am going to chalk that up to The Mysteries of the Registry that we so love to play in...

RARobbins

Thanks again, to whomever posted:

Re: Reader 9 won't open PDF from web browser

HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\7.0\Originals
REGDWORD: bBrowserIntegration
DATA = 0x00000000 (0)

Change this from zero to one.

Must be done while user is logged on.
Or you could delete the registry Key, I would change it first.

[waplop39]

I have Windows 7 on a laptop, have encountered the same problem of not being able to open most PDF files from secure sights, same message most have rec'd.  After trying all of the complicated solutions I have read, I have mine working.  It may not be the answer to everyone's but I went to my program and features page on control panel and checked repair.  I was astonished to find it fixed my problem.  I had previously unistalled and reinstalled Reader 9 several times and it did no good.  But the repair did.  Hope this might help someone else.

[retired66]

I'm getting the same message.  I have Windo

ws 7.  What should I do???  My laptop has Windows XP and I don't have any problems with that.  What should I do???  Thank you,

[Guest]

Did you try to completely uninstall Reader 8 and then install Reader 9? I believe that is what is causing the entire problem.

Also by the way, you only mentioned "web browser" - did you mean Firefox? I do understand that the error message you receive says "web browser" rather than specifying which exact web browser, but it may still help to try on other browsers or other versions. Just my 2 cents.

[Guest]

Hope not to be redundant.

When will Reader work in 64 - bit W7?  I am lost in the readings and forums.  Seems to me I heard mid March.

I too suffer from the Reader won't open PDF in IE8 on other machines in my office.  Some no problem and some no workie.

TheOldGuy

[Guest]

Is everyone watching the security alert from Adobe?  It's at http://www.adobe.com/support/security/advisories/apsa10-01.html .

If I understand correctly, all platforms are at risk with Adobe Reader 9.  I've switched back to Version 8, which is considered safe to use in relation to this security breach.

It looks like most of you are Windows users and I use a Mac, so this may not have anything to do with the problems you're experiencing.  But this looks like something we all need to know about.

[rcoleman1024]

I am having the identical problem... and it didnt start till I installed reader 9...  I just unins

talled it, and bingo, the problem is fixed.... I didnt even have to reboot !  Good luck.

[CrayolaRose]

Please how do I unsubscribe to these e-mails, to get off this site? I'm getting 50-75 a day and the problem has been fixed months ago!

Thanks to anyone out there that can help.

[TylerDurden-td]

CrayolaRose wrote: "Please how do I unsubscribe to these e-mails, to get off this site?"

Log-in to the forum,

in the top-right corner is a panel called "Actions"

The first selection is "Stop email notifications"

That might just do the trick.

Regards,

TD

[riali7]

Thanks for that TD. Too many emails! I appreciate the help...

anthony_riali@gmail.com

[Guest]

I acquired a new computer with Windows 7, and loaded AR 9.3.1, to view PDF files, which worled fine. After loading CS4 a few weeks later, which incuded AR-Pro 9, no PDF would launch from a browser, secure site or not. Based on what I read here, I uninstalled AR 9.3.1, then launched AR-Pro 9.0 to insure nothing happened to it. Upon launch, it automatically did some reconfiguring, on its own, requiring a 'restart' of the compuiter, at the end. After the restart, everything worked fine, and PDF's opened from my Browser (IE-8) without a clitch.

[Mirfster]

I didn't read the entire thread, but hope that this helps everyone.

The easy fix for this should simply be to ensure that the path to the EXE in the registry is wrapped in quotes.

By default the registry entry looks like this (when viewed through Regedit):

[HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe]

(Default) = C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

However, for it to correctly work the value should be wrapped in quotes:

[HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe]

(Default) = "C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"

Once that is set it should work fine.

[szartman]

Exactly what registry file needs to have this change?   I can't tell which one out of the hundreds that appear.

[Mirfster]

Manaul Instructions:

1) Launch Regedit.

2) Drill down to the following Registy Key: [HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe]

3) Modify/Edit the "(Default)" value {If exported to a REG file, it will be the "@" value}.

4) Change the setting to have quotation marks surrounding the value.

Example (When viewed through "Regedit"):

[HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe]

(Default) = "C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"

Example (When viewed though an exported .REG file):

@="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""

Hope this helps.