Skip to main content
S
sherler79814686
New Participant
September 25, 2023
Answered

Scroll bar disappears on update to v23

  • September 25, 2023
  • 8 replies
  • 4850 views

What a headache—especially for designers working with PDFs all day! Scroll bar appears for a second when the PDF is re-sized, then disappear immediately, never to return. This is a major issue. None of the suggestions in other threads solve the problem—scrolling is enable, touch mode is on never, not hiding menu, toolbars etc.  Issue is on a desktop computer MacOS.

    Correct answer Meenakshi Negi

    Hi sherler79814686,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please refer to the information about the Acrobat Scroll Framework upgrades for macOS in the following post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/.... 

     

    We acknowledge that the new Acrobat represents a notable change. However, we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat. To learn more about the new Acrobat, you may refer to the following featured post: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856.

     

    As we made these changes in the interface, we have tried to ensure all tools & features that are currently supported retain their familiar functionalities and workflows as they did in the previous version. We are committed to addressing any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share them with us on this thread, and we will address them with the highest priority.

     

    Thanks,

    Meenakshi

    8 replies

    S
    Saraswati2
    Participating Frequently
    March 20, 2024

    I am using Acrobat for Mac version 2024.001.20604 and the missing scroll bars is STILL an issue. I have to do some text unerlay for musical scores and not having smooth scrolling text is more than inconvenient. FIX THIS, ADOBE!!! 

      enoughtoil
      enoughtoil
      Participating Frequently
      November 19, 2023

      Use the up and down arrows on your keyboard to scroll.

      enoughtoil
      enoughtoil
      Participating Frequently
      November 19, 2023

      Use your keyboard up and down arrows to scroll.

      K
      kvn123
      Participating Frequently
      November 19, 2023

      Why? 

       

        enoughtoil
        enoughtoil
        Participating Frequently
        November 19, 2023

        My suggestion avoids the need for a scroll bar and works much better than using the up and down arrows provided by Adobe.

        jeant29102691
        jeant29102691
        Inspiring
        November 6, 2023

        Me too !!!

        How can you make scroll bars back ?

         

        M
        Mike1958Blackett
        Participating Frequently
        October 10, 2023

        I agree. I wish software changes would take users into account. Some of us are trying to earn a living using it!

          D
          Dave23475730fgkh
          New Participant
          November 3, 2023

          Wacom users: put cursor in/above page or remarks column and scroll with your touch scroll wheel on your Wacom. That did it for me.

          J
          jeremyhopes
          Participating Frequently
          October 3, 2023

          Mine keep dissapering too...This is one of the worst updates ever. I've had to re-download a previous version.  Another 'fail' from Adobe....

            K
            kvn123
            Participating Frequently
            October 2, 2023

            Why is this post labelled as "Solved"? This issue has not been addressed at all.

              enoughtoil
              enoughtoil
              Participating Frequently
              November 19, 2023

              I believe you are correct. Try the suggestion I have proposed, namely using the up and down arrows on your keyboard. 

              K
              kvn123
              Participating Frequently
              November 19, 2023

              You are missing the point. If you are working with a Wacom tablet and marking up a PDF with the pen, it is highly inconvenient and frustrating to put the pen aside to use arrow keys to navigate. It slows the work down considerably, and is an awkward manoeuvre. 

                Meenakshi Negi
                Community Manager
                Meenakshi NegiCommunity ManagerCorrect answer
                Community Manager
                September 26, 2023

                Hi sherler79814686,

                 

                Thank you for reaching out, and sorry about the trouble caused.

                 

                Please refer to the information about the Acrobat Scroll Framework upgrades for macOS in the following post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/.... 

                 

                We acknowledge that the new Acrobat represents a notable change. However, we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat. To learn more about the new Acrobat, you may refer to the following featured post: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856.

                 

                As we made these changes in the interface, we have tried to ensure all tools & features that are currently supported retain their familiar functionalities and workflows as they did in the previous version. We are committed to addressing any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share them with us on this thread, and we will address them with the highest priority.

                 

                Thanks,

                Meenakshi

                  K
                  kvn123
                  Participating Frequently
                  October 2, 2023

                  This upgrade assumes we are using a mouse. I am using Wacom pen tablet and will not accept that I supposed to adjust to a navigation experience that does not allow me to use a Wacom pen. I have to put down the pen to activate the scroll bar using my trackpad. How can that be forced on us?

                    D
                    Daniel W333481364xdv
                    New Participant
                    November 2, 2023

                    agreed!  Adobe is horrible, they couldn't care less about their defective, bugged inferior products that they force on users....as long as some computer programmer is able to add some ridiculous, unimportant new widget or tweak to their software, all is good in Silicon Valley......shame on Adobe!

                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices