unable to print PDF's from the terminal server

Report · Mar 10, 2016

Hi Guys,

We have a terminal server that is only being used by two users for the next couple weeks however both of them are having issues usually not at the same time but has happened where they are not being able to print PDF's but are able to print word docs etc.

When this happens the green tick on the default printer has also disappeared but when right clicking on that printer we are able to tell it is set to the default.

We have tried updating the drivers, uninstalling Adobe Reader and reinstalling, restarting print spooler and a few other things but the only resolution is actually restarting the server which cannot be done every time and I need to resolve this before everyone migrates from the old server.

I am not sure how to proceed and would love some help, is this a Server issue or Adobe Reader issue?

Report · May 09, 2016

Hi There

We're having the same problems, someone at Adobe who can answer this??? We have the problem at multible customers running terminal server 2012R2, so it seems to be common problem.

I might add that we push the printers from a print server (also 2012R2) via GPO. Everything else works with printers, Microsoft Navision C5, Office 2016, notepad. We have an idea, that the problems happen, when more users is logged on and using Acrobat Reader. We're running the latest Adobe Reader DC.

Kind Regards

Kim

Report · May 09, 2016

Hi,

Please Repair the installation for the Reader Program

Also please check after disabling the protected mode in the program using this step :-

Acrobat > Edit > preferences > Security (Enhanced) > uncheck the option for 'Enable Enhanced Security', Also set view documents in PDF/A Mode to Never (Edit > Preferences > Document ) , then OK.

Let me know if it helps

Regards,

Yatharth

Report · May 10, 2016

Hi Yatharth

Thanks, will try it. Since its a terminal server, should it be done for each user?

Regards

Kim

Report · May 11, 2016

Hello Kim,

If the installation is done on the server then there is not need to do on individual users.

Unless you have a different setup of the environment, where you have installed the app on end user's machine.

Regards,

Tariq Dar.

Report · May 12, 2016

Hi Tariq

It was actually nessesary to make the setup pr user on the terminal server

But it didn't Work. It seems that Adobe reader prints, but nothing happens.

Right now im having a look at the Print Processors, as covered in this article:

No Pages Selected RDS Server 2012r2

Kind Regards

Kim

Report · May 27, 2016

Hi Kim,

Are you experiencing this issue, no pages selected? If yes, are you able to reproduce on demand?

Regards,

Tariq Dar.

Report · May 30, 2016

Hi Tariq

It actually doesn't say that. It just does nothing, when trying to print. But when You prin eg. 4-10 pages, You get a glimpse of a progressbar, that indicates that Adobe Reader is generating/creating print, when problem is there, You don't see that.

It happens to random users, so the problem can't actually be reproduced, unless the user allready has the problem. If the user is loged on, and has the problem, You can reproduce the problem each time You try to print the PDF.

Printer setup:

Printers GPO deployed from Print Manager on DC to Terminal server. Right now, We're using WinPrint Print Processor for as many printers as possible + using Driver isolation, dont use render on client.

Kind Regards

Kim

Report · Mar 08, 2017

I have same PDF print bug from terminal server (2012r2). Any ideas how to resolve ?

Report · Mar 23, 2017

i have a customer experiencing the same issue, they actually get an error message that says "the document can't be printed" followed by "there were no pages selected." like everyone else users cant print word docs, excel, web pages without issue. i have tried deleting re-adding the printers, updating the print drivers, but the problem gets reappearing sporadically. any insight would be greatly appreciated.

Report · May 03, 2017

Hi There!

We have the same problem in terminal server 2012. In Default, everything is working fine, then random times users can't print pdf but word, excel, notepad etc. work fine, Not all users, only one user in time The only repair method is to delete the printer in his profile, and let the gpo (gpupdate /force) install the printer. Logout-login and working fine again. there is one visible difference in a printing widow, is the " print both sides on paper" doesn't show up. We tried everything drivers, adobe reinstall, change the printer deployment but the problem still occurs.

If the problem is up, when we try the "Print" , nothing hapenned, no event, no spool, nothing. The problem always show up in a default printer. Latest Reader DC

I hope you can say something.

Regards

Sándor

Report · May 04, 2017

Hi Guys

Sorry for the late reply, seems I don't get email notification from Adobe forums.

I had to install the printers local on the ts, I could get it to Work that way - Never heard a thing from Adobe since i replied.

Everything else worked with deployed printers, but not PDF printing. I tried diferent PDF readers (FoxIt, Sumatra, PDF complete), they all had issues. I think the one that worked best was PDF Complete, but since it wasn't stable, I installed all printers local on TS with no GPO deploy). Not a very nice installation, but the only way to get it to Work permanently, unfortunately.

KR

Kim

Report · Jul 19, 2017

Hi again!

Any updates to resolve it and keep GPO deploy?

R.

S.

Report · Jan 08, 2018

We have exactly the same problem. Our terminal servers are running windows server 2016. Same with our print server. We are using GPO mapped printers. We are using the latest version of Adobe Acrobat. I just called Adobe support. There is a know bug issue that depicts this problem exactly. However, I'm waiting for a call back from them to get more information and timing for the bug fix. I'll re-post once I hear back.

Report · Jan 08, 2018

Hi David

Sounds great, looking forward to see what the Adobe Guys have to say. I've used a lot of time trying to get this to Work, but never got an answer. I could imagine, it is something between Microsoft and Adobe, since I could replicate similar problems with other PDF Readers. Still I must emphase that my problems was with Acrobat Reader, not Acrobat.

Anyway, thanks for picking it up with Adobe

PS My installation is still running as mentioned earlier in this thread

Kind Regards

Kim

Report · Jan 09, 2018

Hi Kim,

I am going to implement a workaround solution since my users can’t wait any longer for Adobe to get this fixed. On my terminal servers, I was going to install printers locally but mapped from the print server. So, install printer A but with the configuration
printserver\printerA<file://printserver/printerA>. Do you think that this will work or do I need to install the printers locally, bypassing the print server?

Thanks,

David Bristow

[personal data removed by forum moderator]

Report · Jan 09, 2018

Hi David

I'll be straight with You - I can't remember trying that (but could imagine, I've tried it before installing printers locally on a TS). Its so long ago, I really don't remember, sorry

I can see one of the Adobe Guys wrote me, but I won't be able to pick up this case Again However I could Refer him to You if You want?

@Tariq Ahmad Dar, Adobe: We ran Server 2016 RDS/TS, Adobe Reader DC latest version (at my last post in this thread), Server 2016 DC with printers installed, deployed via GPO.

Off Tropic: I also have customers that have problems with Adobe Reader process RdrCEF.exe using up a lot of RAM and CPU power for multible users - Also in a TS enviroment, so be aware, that You could have challenges there to.

Kind Regards

Kim

Report · Jan 10, 2018

Thanks for the feedback, Kim. I’m still waiting for Adobe support to get back to me with a bug fix id. However, I can’t wait for this as users are getting frustrated (and me too).

For now, I’ve installed another pdf reader which is working for printing. For doing Acrobat tasks with pdf documents (OCR, combining files, etc) then I still have users do this in Acrobat but any printing has to be done in the alternate pdf reader (Foxit Reader).

David Bristow

Information Technology Manager

[Moderator: Personal Information removed]

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Report · Jan 22, 2018

Hey guys,

I actually have the same problem with my Windows 2016 Citrix environment.

What we experience is that, people call us and say they cannot print PDF files, the progress bar doesn't show up, and nothing happens.
They can print from Word, excel, mail just fine, but not PDF files. first I though it was their profile, and after giving them a new profile it worked, however, later we discovered that it might not be related to their profile, but it was the server, so giving them a new profile just gave me the illusion that fixed the problem, but after they logged on they most likely got on a new citrix server.

Anyway, the "only" temporary fix we found until now was to restart the citrix server, but that is highly inconvenient.
It seems if we open a PDF via Chrome, they can print it just fine, just not through Adobe reader.

Have you heard back from Adobe regarding this issue? 🙂

best regards

Daniel

djs@alex-andersen.dk

Report · Jun 27, 2018

We've got the excact same issue as you guys. 4x RDS 2016, not able to print anymore at some point and also high usage of RAM and CPU of Adobe RrdrCEF.exe. Very annoying. I assume there's still no answer from Adobe? Even not officially marked as known issue?

Report · Jan 22, 2018

Hi All

davidd52442143 did Tariq Ahmad Dar contact You. Got PM from him, but since I can't use more time on this, I've asked him to grab a hold of You. But I acctually can't see he posted anyting here????

@Daniel (in Danish): Du kan installere printerne lokalt på terminal serverne, var den eneste måde vi kunne få det til at virke på, og havde endda prøvet flere forskellige PDF viewere, men havde samme eller lign. problem. Det kunne reelt være et Microsoft problem, da det er flere viewere det udviser lignende problemer, men som sagt, havde vi brugt oceaner af tid på at få det til at køre, men eneste løsning var i vores tilfælde at installere printerene lokalt på terminal serveren Ikke lige frem best practices.........

Kind Regards/Med Venlig Hilsen

Kim

Report · Jan 22, 2018

Hi Kim,

Tariq emailed me. However, I told him that I was already working with another tech support engineer in the same office, Chiyani Babbar. I just emailed Chiyani to get an update on the bug fix.

Cheers,

David

Report · Jan 22, 2018

Hi David

Thanks for You reply

Ahh, OK. Thanks @Tariq

Let's see what the Adobe Guys will conclude

Kind Regards

Kim

Report · Jan 23, 2018

Hello David, that sounds great. looking forward to hear what they conclude. 🙂

@Kim tænker du på at mappe printerne direkte på serverne, så folk ser den i deres citrix session?

En workaround kan være at folk åbner PDF'en i Google Chrome, så ser den ud til at printe fint, eller genstarte serverne for os, ser også ud til at virke 🙂

Det er virkelig træls sådan nogle problemer, for der kan jo gå oceaner af tid før MIcrosoft gør noget ved det, eller Adobe gør noget ved det 🙂

Måske vi kan holde hinanden opdateret omkring status af dette.

Mvh

Daniel

djs@alex-andersen.dk

Report · Jan 23, 2018

@kim

Tror der er større chance for det er en Adobe fejl, for jeg kan se nogle af vores citrix servere har opdateret Adobe, og nogle har ikke.

Vores Microsoft servere har ikke opdateret da jeg kører dem igennem en WSUS, så umiddelbart vil jeg pege fingre af Adobe indtil videre 🙂

Mvh

Daniel