Unable to View PDF's Other Than Full Screen Mac

[Guest]

This has been driving me absolutely nuts lately and I've tried everything I can think of to resolve the issue.

Using Adobe Reader DC, it stopped allowing me to open documents unless I choose the full-screen view option.  I do not ever see the normal screen that has "Home" and "Tools" in the top left corner.  It seems like I have the same symptoms as in this post:  Creative Cloud Acrobat on Mac will Not open documents which wasn't truly resolved.

I have tried the following to fix the issue:

1.  Restarting the computer

2.  Running updates on Acrobat Reader

3.  Dragging Reader from Applications to Trash and then re-downloading and re-installing.

4.  Manually comparing Adobe Reader preferences with a fresh install of OSx El Capitan and Adobe Reader DC

5.  Attempts to remove every trace of Acrobat Reader DC have not been successful.  (followed the steps in this script to remove everything manually)

The issue even persisted after moving to a new Mac and using a Time Machine backup to set it back up.  Here's the kicker though, I ran the Time Machine backup after "uninstalling" Reader, so there are obviously configuration files getting left behind that haven't been removed.  I can't afford to setup a new user account because I have literally thousands of PDF's that I'd have to migrate over to a new user account AND, what if I accidentally migrate over the configuration file that is wrecking the install?

Is there some kind of list that shows EVERY FILE that is created when Acrobat Reader DC is installed so that I can remove all traces and try again or can Mac users get an official uninstaller like they have for Windows Users?

[YatharthS]

Hi birwin88

Please uninstall the program & check by reinstalling the program in different user account with Admin Rights to replicate the issue .

Regards,

Yatharth

[Guest]

Hi YatharthS​

Please let me know how that resolves the problem for the user account that is having the issue?  Recreating the user and migrating the user data is not possible due to the amount of data already associated with the user account having the problem.

There needs to be a true resolution to this issue in the form of a complete uninstaller.  

[Rave]

Hi Bryant,

Go to Acrobat> Preferences> and check the option 'Restore last view settings when reopening documents'

Click on Ok.

Now find a corner of screen (upper left), and drag the doc to shrink the screen to the size you want, and exit Adobe.

tr to reopen the pdf and check.

Regards,
Rave

[Guest]

Hello Rave​,

I have that box checked, but the problem is that I don't ever get a document window to resize/shrink.  The documents refuse to open unless I go to View->Full Screen Mode.

[Guest]

Just an update, as of 5/10/2016, this issue is still unresolved.  I will comment if this issue is ever resolved.  Until that happens, consider this issue unresolved and Adobe's software/support undependable. 

[AshuMittal · Accepted solution]

Hi Bryant,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

[djsteel]

Thanks, I had the same problem and this suggestion seem to resolve it.

[AshuMittal]

Thanks djsteel​, happy to hear that!

-ashu

[grants32622272]

Works and resolved !!!! thanks !!!

[Janelle5E44]

Hi, I am having a similar problem. My Acrobat opens on a new MacBookPro, and then immediately clicks off. I have two monitors attached to this Mac Book Pro.   I also have an iMac. Acrobat documents open just fine on that computer.  

[AkanchhaS]

Hi @Janelle5E44 

Thanks for reaching out. 

Do you have the same issue as explained above, where you haven't been able to view the file other than the Full-Screen mode?

Try the suggestion given above. If that doesn't work and the application continues to flicker, then 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Thanks,

Akanchha 

[colinn26338793]

This solved my problem!!!

[maggiee89730216]

Thank you so much! This resolved my problem.

[AshuMittal]

That's great!

-ashu

[royj37695552]

perfect,  working fine

[Groupe BOUDA]

Wow thanks... working!