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Unable to View PDF's Other Than Full Screen Mac

Guest
May 02, 2016 May 02, 2016

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This has been driving me absolutely nuts lately and I've tried everything I can think of to resolve the issue.

Using Adobe Reader DC, it stopped allowing me to open documents unless I choose the full-screen view option.  I do not ever see the normal screen that has "Home" and "Tools" in the top left corner.  It seems like I have the same symptoms as in this post:  Creative Cloud Acrobat on Mac will Not open documents which wasn't truly resolved.

I have tried the following to fix the issue:

1.  Restarting the computer

2.  Running updates on Acrobat Reader

3.  Dragging Reader from Applications to Trash and then re-downloading and re-installing.

4.  Manually comparing Adobe Reader preferences with a fresh install of OSx El Capitan and Adobe Reader DC

5.  Attempts to remove every trace of Acrobat Reader DC have not been successful.  (followed the steps in this script to remove everything manually)

The issue even persisted after moving to a new Mac and using a Time Machine backup to set it back up.  Here's the kicker though, I ran the Time Machine backup after "uninstalling" Reader, so there are obviously configuration files getting left behind that haven't been removed.  I can't afford to setup a new user account because I have literally thousands of PDF's that I'd have to migrate over to a new user account AND, what if I accidentally migrate over the configuration file that is wrecking the install?

Is there some kind of list that shows EVERY FILE that is created when Acrobat Reader DC is installed so that I can remove all traces and try again or can Mac users get an official uninstaller like they have for Windows Users?

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2016 Jun 23, 2016

Hi Bryant,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

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Adobe Employee ,
May 03, 2016 May 03, 2016

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Hi birwin88

Please uninstall the program & check by reinstalling the program in different user account with Admin Rights to replicate the issue .

Regards,

Yatharth

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Guest
May 04, 2016 May 04, 2016

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Hi YatharthS

Please let me know how that resolves the problem for the user account that is having the issue?  Recreating the user and migrating the user data is not possible due to the amount of data already associated with the user account having the problem.

There needs to be a true resolution to this issue in the form of a complete uninstaller.  

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Adobe Employee ,
May 04, 2016 May 04, 2016

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Hi Bryant,

Go to Acrobat> Preferences> and check the option 'Restore last view settings when reopening documents'

Click on Ok.

Now find a corner of screen (upper left), and drag the doc to shrink the screen to the size you want, and exit Adobe.

tr to reopen the pdf and check.

Regards,
Rave

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Guest
May 04, 2016 May 04, 2016

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Hello Rave​,

I have that box checked, but the problem is that I don't ever get a document window to resize/shrink.  The documents refuse to open unless I go to View->Full Screen Mode.

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Guest
May 10, 2016 May 10, 2016

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Just an update, as of 5/10/2016, this issue is still unresolved.  I will comment if this issue is ever resolved.  Until that happens, consider this issue unresolved and Adobe's software/support undependable. 

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Adobe Employee ,
Jun 23, 2016 Jun 23, 2016

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Hi Bryant,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

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New Here ,
Sep 21, 2016 Sep 21, 2016

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Thanks, I had the same problem and this suggestion seem to resolve it.

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Adobe Employee ,
Sep 25, 2016 Sep 25, 2016

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Thanks djsteel​, happy to hear that!

-ashu

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New Here ,
Apr 20, 2017 Apr 20, 2017

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Works and resolved !!!! thanks !!!

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Hi, I am having a similar problem. My Acrobat opens on a new MacBookPro, and then immediately clicks off. I have two monitors attached to this Mac Book Pro.   I also have an iMac. Acrobat documents open just fine on that computer.  

 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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LATEST

Hi @Janelle5E44 

 

Thanks for reaching out. 

Do you have the same issue as explained above, where you haven't been able to view the file other than the Full-Screen mode?

Try the suggestion given above. If that doesn't work and the application continues to flicker, then 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

 

Thanks,

Akanchha 

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New Here ,
Dec 19, 2017 Dec 19, 2017

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This solved my problem!!!

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New Here ,
Feb 26, 2018 Feb 26, 2018

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Thank you so much! This resolved my problem.

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Adobe Employee ,
Feb 26, 2018 Feb 26, 2018

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That's great!

-ashu

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New Here ,
May 13, 2018 May 13, 2018

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perfect,  working fine

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New Here ,
Jan 05, 2019 Jan 05, 2019

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Wow thanks... working!

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