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Nadine Lavallée
New Participant
September 1, 2021
Question

Update required

  • September 1, 2021
  • 1 reply
  • 1098 views

I am not able to access my cloud account on my laptop, However, I can on my cellphone and my Ipad. I don't understand what is wrong with my laptop. I get this message when I click on : se connecter when I am on the app Adobe Acrobat Reader DC. 

 

Message I get : 

Mise à jour requise

Votre navigateur ou votre système d’exploitation n’est plus pris en charge. Vous devrez peut-être installer les dernières mises à jour de votre système d’exploitation.  En savoir plus....

When I click on : en savoir plus, it is a website with many updates I have to do. I did all of them and it still doesn't work. 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 2, 2021

Hi Nadine Lavallée

 

Hope you are doing well and sorry for the trouble. As mentioned you are unable to use the application and getting the error 'Update required'

 

Please checkout the steps shared in the help page https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works for you.

 

Regards

Amal

N
Nadine LavalléeAuthor
New Participant
September 3, 2021

I did all of what is written on the page and it still doesn't work. 😞

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 3, 2021

Hi there

 

We are sorry to hear that. Please go through the help article https://community.adobe.com/t5/acrobat-discussions/message-update-your-os-or-browser-while-signing-into-acrobat/td-p/12196171 and see if the steps shared, works for you.

 

Regards

Amal

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