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注釈を記入すると必ず競合ファイルができるようになってしまった

New Here ,
Nov 24, 2023 Nov 24, 2023

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11/24夜から、Adobeクラウドストレージ上のpdfに注釈を記入した際に、必ず競合ファイルが出来てしまうようになりました。

他の端末でそのファイルを開いていないことを確認していますが、それでも競合ファイルが出来てしまいます。

他に同じような症状の方はいらっしゃりませんか?

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New Here ,
Nov 27, 2023 Nov 27, 2023

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同じ症状です。

iPadのAcrobatアプリでPDFに注釈を加えると、これまではそのままファイルが上書きされていたのが、突然「ファイル名(競合)」という別ファイルが作成されるようになりました。

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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Hi @雅貴321532642jhw @佳祐33881708y3ip,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Home-> Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the issue happening (from the point of opening the file in Acrobat till the conflict file is created);

4. A sample file where you experienced the issue along with the conflict file to test in house.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Nov 27, 2023 Nov 27, 2023

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Thank you for replying.

 

1. ver23.10.013

2. iOS17.1.1

3. attach

4. I will try it tomorrow.

 

This conflict ifile almost is created.

I discuss this forum because Japan support of Adobe is not aware this problem.

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi @雅貴321532642jhw,

 

Thanks for sharing the details. 

 

I have raised this with the team for further investigation and will be updating the thread once I hear back.

 

Please feel free to write your issues on the global forums in case you need assistance in future as well.

 

-Souvik

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