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Abbonamento attivo ma funzioni non disponibili

New Here ,
Jul 12, 2022 Jul 12, 2022

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Ho un abbonamento che scade l'8 dicembre 2022 ma adobe mi chiede di effettuare un nuovo abbonamento per accedere alle varie funzioni. Potete controllare per favore?

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hello Pablo,

 

I hope you are doing well. I am sorry for the trouble. 

 

Can you check with the email address that you are signed in with? Is it the same one to which you have a subscription?

 

I checked with your email address, registered here on community, and could not find an active subscription.

 

Also, please check if you can use the tools on the online portal using the same credentials: https://acrobat.adobe.com/.

 

If yes, try restoring the purchase from within the application. You may refer to the link to learn more about restoring the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Would you mind sharing the screenshots as well of the subscription page from your AppStore and the profile page of Acrobat Reader Mobile for us to understand better.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hello Pablo,

 

I hope you are doing well. I am sorry for the trouble. 

 

Can you check with the email address that you are signed in with? Is it the same one to which you have a subscription?

 

I checked with your email address, registered here on community, and could not find an active subscription.

 

Also, please check if you can use the tools on the online portal using the same credentials: https://acrobat.adobe.com/.

 

If yes, try restoring the purchase from within the application. You may refer to the link to learn more about restoring the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Would you mind sharing the screenshots as well of the subscription page from your AppStore and the profile page of Acrobat Reader Mobile for us to understand better.

 

Let me know if this helps.

 

Thanks,

Souvik.

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