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Optimistic_sharpness3458
Participant
February 28, 2025
Answered

Acrobat android and ios apps showing overlapping text when typing into a fillable field.

  • February 28, 2025
  • 3 replies
  • 2037 views

I've recently noticed an issue with the adobe acrobat apps for both android and ios where when typing into a fillable field, overlapping letters are appearing -see attached photo.  The error resolves itself when you click out of the field and into another.  But when you're entering a lot of text into the field, it makes it very difficult to see and keep track of what you're typing.  This issue started recently and I saw that there was an app update on Feb. 18th kind of leading me to think this might be a bug.  Anyone else experiencing this and are there any known fixes?

    Correct answer Amal.

    Hi there

     

    Hope you are doing well, and thanks for reaching out.

    We have addressed this issue in our latest app update, version 25.2.1 (Android) / 25.2.5 (iOS). Please update the application from the Play/App Store, then restart your device to apply the changes.

    Once you've updated and rebooted your device, please check if the issue persists. If you continue to experience any problems, feel free to reach out, and we'd be happy to assist you further.

     

    [Marking as correct for visibility]

     

     

    3 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    March 19, 2025

    Hi there

     

    Hope you are doing well, and thanks for reaching out.

    We have addressed this issue in our latest app update, version 25.2.1 (Android) / 25.2.5 (iOS). Please update the application from the Play/App Store, then restart your device to apply the changes.

    Once you've updated and rebooted your device, please check if the issue persists. If you continue to experience any problems, feel free to reach out, and we'd be happy to assist you further.

     

    [Marking as correct for visibility]

     

     

    I
    interesting_experts4530
    Participant
    March 19, 2025

    My ipad app is the most recent version and the issue is still there. Pretty sure the issue started when it updated to this version (in mid-late February) 

      I
      interesting_experts4530
      Participant
      April 1, 2025

      Hoping it's not an April Fool's joke, but it seems like the glitch has gone away. iOs version 25.03.00

      A
      Ann-Christine Mohr
      Participant
      March 4, 2025

      Same here, scrolling and deleting shows old characters. Seems to be since update 25.02.00, if example pdf is needed let us know...

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 4, 2025

        Hi there,

        Could you please share a sample PDF file? This would greatly help us investigate the issue more effectively.

         

        O
        Optimistic_sharpness3458Author
        Participant
        March 4, 2025

        See attached.  Please note that the error does not occur when using acrobat on a desktop, but I had the issue on an android tablet and iphone.  I also tried a different pdf and had the same issue.

         

        Thanks.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          March 3, 2025

          Hi @Optimistic_sharpness3458 

           

          Hope you are doing well, and thank you for reaching out and providing a detailed description of the issue.

          Our team is actively investigating the problem and working towards a resolution. We understand how important this is for you, and we truly appreciate your patience while we work on a fix. We will keep you updated as soon as we have more information to share.

          Thanks for your understanding

           

           

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