Inspiring

Answered

Acrobat app for android phone wish washy

Forum|Forum|1 year ago
February 6, 2024
2 replies
9004 views

I am noticing an issue with a password protect pdf that I have created on phones using Acrobat on phones.

Let me explain.

It is a large pdf file.

The file size is 15,639 KB when it is not password protected.
When I password protect the file, it is 15,681 KB.

When it is not password protected, I can view it on my phone without any issues at all.

However, when I password protect the file, I can not view the data in the file once I start scrolling down through it towards the end.

I can view this same password protected file on my phone with a pdf app other than Acrobat and have not problems at all.
This seems to be an issue with Acrobat.
What would cause this and how can I get this resolved this so this it will work in the Acrobat app?

Correct answer Amal.

For some reason the reply that the Adobe Team Member said is not in this post anymore, but that does not surprise me.

The team member replied back in March saying this fix would be in done by the next quarter.

When do Adobes quarters run. It has been over six months. I think that is more that a quarter.

This problem still exist.

Can I get and update on this please?

Hi there

I hope you're doing well!

I wanted to let you know that the issue you're experiencing has been addressed in our latest app version, 25.1.0. To resolve the issue, please update the app through the Play Store. Once the update is complete, we recommend rebooting your device to ensure that all changes take effect properly.

Please let us know if the issue persists or if everything is working smoothly after the update.

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

AttrollAuthor

Inspiring

I just downloaded the new release on 3 Mar 2024 and the problem is worse than what it was before. Now I can even scroll to page 2 and the data dissapears.

AttrollAuthor

Inspiring

It works great if the pdf is not password protected. However, if the pdf is assigned a password to keep someone from editing it, then it will not display the whole document.

This has been going on for about two years now or more. When is this seriously going to get look at by Adobe?

ls_rbls

Community Expert

Hi @Attroll,

Thanks for sharing such detailed observation. Very interesting I may add.

I would say that other PDF apps (including web brosers with PDF-viewing capabilities) don't respect the security mechanisms set in place by platforms like Acrobat.

I re-created on my end the same scenario and didn't have that problem on an Android device.

When I set a password-protected document and I open it with the Adobe Acrobat mobile app on my phone, the PDF document shouldn't be displayed at all until the user punch in the password to unlock it.

Only then, I am able to view and scroll through the document.

i am able to test the same file with the built-in File Viewer and Androids built-in PDF Viewer and it respects the password protection.

I would say to manually force an update on your Acrobat mobile app or uninstall and reinstall directly from GooglePlay (a manual reboot of your device may be required after installing the app).

See if that helps.

AttrollAuthor

Inspiring

I was not referring to having a password to open the document.

I was referring to a password to prevent people from editing the document.

I only protected it so that it could not be edited.

If it is password protected from editing and I open it, it has the issues that I menationed above.

However, if it is not password protected from editing, then there is not probolem at all.

ls_rbls

Community Expert

In the Acrobat Mobile app that is how documents are protected from editing. The user will not be able to open the document at all.

The feature that you're referring to is not achieved with the mobile app, but with the full desktop version of Adobe Acrobat, which is the support forum where you posted your inquiry. That wasn't clear to me when you first posted your inquiry.

If you are restricting a PDF using the full desktop version of Adobe Acrobat (by which a password is not needed to open a document, but a password is needed to restrict editing), you may have to test with a few different combinations of restrictions until the secured PDF renders the way you need it in both of the mobile app, Adobe Acrobat Reader or the full desktop version of Acrobat (to be sure).

I would say that, since you are able to open and scroll through the document but it doesn't allow the viewing of the data, try lowering some of the current restrictions.

As I mentioned earlier, other PDF viewer don't resprect the JavaScript securtity that are imposed with Acrobat as a PDF editor. In fact, Adobe Acrobat is pretty tight on PDF restrictions; manual tweaking may be necessary.

For example, in the "Password Security - Settings" ==>> "Permissions" section, I would test if Changes Allowed need to be changed to something else and disable the "Enable text access for screen reader devices for the visiually impaired".

Most important, in the "Options" section ==>> "Compatibility" section, the encryption level may need to be lowered (i.e. to Acrobat 6.0 and later or 7.0 and later).

But if this doesn't work and you suspect it could be a bug, please use the link below to report it directly to Adobe:

https://www.adobe.com/products/wishform.html

You'll get a better chance to voice your findings through that channel.

I've came accross this issue too many times. If you can share a dummy file (with no sensitive data on it) I can take a look at it and test it.

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