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N
nur development
Known Participant
June 30, 2021
Question

Acrobat doesn’t connect with Dropbox on first try

  • June 30, 2021
  • 1 reply
  • 3245 views

When using the "Open with" function from Dropbox, then clicking Adobe Acrobat, takes you to Adobe Acrobat, but the Acrobat always prompts "Unable to connect to Dropbox". But always works on the 2nd run.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Braniac
June 30, 2021

Hi,

 

Have you started experiencing this issue recently? When you open the second time, does it connects fine? 

Please try the following things:

1- Sign out of Dropbox and Sign back In. 

2- Update Adobe Acrobat to the latest version and see if there's any update pending. Open Acrobat>help>check for update.

3- If possible, disable and re-enable Dropbox account in Acrobat as well.

 

Let us know if this makes any progress.

 

Thanks,

Akanchha

N
nur developmentAuthor
Known Participant
June 30, 2021

I tried all of those steps and the issue persists.

I should clarify that this is occurring on the iPad.

And yes, it connects fine the second time.

AkanchhaS8194121
AkanchhaS8194121
Braniac
July 1, 2021

There was a screenshot attached, which had trouble opening.

Would you mind attaching it once again to see the exact error message appear. 

 

~Akanchha 

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