Active tabs no longer working since the new release this month

Forum|Forum|4 years ago
March 1, 2021
2 replies
557 views

I have been having issues with Adobe Acrobat for android since the last update.
I have a PDF that I created that has tabs on the right side of the PDF.
These tabs take the user to different pages in the PDF.
They used to work before the latest update. Now they no longer work.

Here are some things I found when troubleshooting this issue.
These tabs work if I have the PDF on my android set to "Page-by-Page" mode.
If I put it in "Continuous Pages" mode the tabs will not work. They used to work in this mode but stopped working with the latest update you put out.

If I load my PDF with another PDF view the tabs work as they should but not in the android acrobat app.
This tells me that it has something to do with the last release you put out of the android app from this month.

I don't know if anyone else has experienced this problem.

I am hoping Adobe will chime in here and verify this issue.

I can send them my PDF if they wanted to verify this issue.

This topic has been closed for replies.

AttrollAuthor

Inspiring

I hated to post this to my customers but it looks like the Go-To-Page function is no longer supported and is not getting addressed.

To my customers:

Adobe Acrobat PDF for android has undergone many product changes in the last few years. If you are viewing my guidebook on a desktop PC all the active links will work. However, the “Go-To-Page” function for Adobe Acrobat android app has been discontinued and is no longer supported.

If you are using an older version of Adobe Acrobat for Android, the “Go-To-Page” function may still work, but it may stop working if your version is updated to a newer version. I am not sure if the Adobe Acrobat for iOS has this same problem. I do not have an iPhone to try it.

AttrollAuthor

Inspiring

Here are the tabs that I am referring to on the right side.

AttrollAuthor

Inspiring

These issues do not happen when using the desktop version of android Adobe Acrobat.

After playing around with the android Adobe Acrobat version some more I have found more issues.
All the issues stem from the right-hand side tab bar that is on each page of the pdf.
As I said previously mentioned, the tab bar on the right works so when a user clicks on an item in the tab it should take them to a page within the pdf.
However, it does not work at all in "Continuous Page" mode.
I also discovered it does not work in "Page-by-Page" mode either. No matter what tab you click on in page-by-page mode it only jumps to the next page in the document. It does not go to the page that it is supposed to go to.

This seems to only be an issue with only the android app.
This issue does not occur with the desktop version of Adobe Acrobat.
This issue does occur when using other android pdf readers, only with Adobe Acrobat.
Adobe, are you going to investigate this and fix it?

I have included a screen shot from my phone app in the previous reply.
You can see the tbs that I am referring to on the right. None of these tabs on the right side of the page work at all. However, at one time they use to work with the android Adobe Acrobat app. I can’t actually pinpoint when it changed and stopped working. I think it was about two version back when you put the update in the Google Play Store.
I use tabs on the right of my pdf’s for the product pdf’s that I produce.
I would greatly appreciate if you would look into this and get it fixed.

AttrollAuthor

Inspiring

I did some more troubleshooting trying to figure this out.
I found that it is not just the tabs on the right side of the page that are not working.
It’s any hyperlink that sends you to another page within the pdf document.

If I am on page 3 in the pdf document and there is an active hyperlink that sends me to page 1, it does not recognize it as an active hyperlink and does nothing at all when you click on it.

I have attached a small sample of a pdf so that you can try it and see what I mean.
You will notice it works on the desktop version but not in the android version.

I really hate to tell my customers to use another phone app other than Adobe Acrobat. However, if this can not get fixed I think I am going to have to.

Here is a link to a test pdf that I created so you could download it to a android phone and see what I am talking about.

.https://whiteblazepages.com/Test.pdf

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