Adobe Acrobat mobile Zuletzt verwendet wird nicht aktualisiert

[RW88131]

Liebe Adobe-Community!

Ich verwende Adobe Acrobat auf dem iPhone/ iPad Version 24.02.02. mit Abonnement. Seit einiger Zeit werden Dateien, die ich aus dem Cloud-Speicherplatz öffne, NICHT unter Start "Zuletzt verwendet" aktualisiert. Lokale Dateien werden immer in der Liste angezeigt. Was ist das Problem? Danke für jede Hilfe!

[S. S]

Hi @RW88131,

Hope you are doing well. Thanks for writing in!

The team is already aware of the issue and working on it. 

I request your kind understanding and patience while the fix is being worked upon and released.

-Souvik

[RW88131]

Dear Souvik, great to receive this update! I look forward to the new release having the issue fixed. Kindest Regards, René

[RW88131]

Dear Souvik, I have updated Adobe Acrobat Reader today. And in the App Store I received a message that the issue will be solved with this next version. However, I still have the problems described. Any news on this? Any chance to get an estimate when this issue will be solved? Thanks! Kindest Regards, René

[RW88131]

Dear Souvik! Adobe has released two updates within the last 24 hours. However, still no mitigation with my issue. Please see my screen record. Kindest Regards, René

[S. S]

Hi René @RW88131,

The issue is still under investigation. I cannot promise a fixed date on the release, but it will be done soon.

Also, when you mention that you received a message on the AppStore, would you mind sending a screenshot of the message, so I can have it checked on why this happened?

Thanks,

-Souvik

[RW88131]

Dear Souvik,

Thanks a lot for your reply!

My previous App store post is no longer available since I have updated it because of positive message from Adobe developer, but no mitigation of my problem. However, Adobe reply is still the old one. I guess my first comment was from April 02.

Kindest Regards, René

[S. S]

Thanks René @RW88131,

I will share the feedback with the correct resources to get this checked.

Just to give you a clarity on the issue. this is still under investigation from the team and should be fixed soon.

-Souvik

[RW88131]

Dear Souvik, thank you so much the update! Good to know that you are working on the issue. I really look forward once it is solved. Kindest Regards, René

[S. S]

Thanks René @RW88131 for your kind understanding and patience!

-Souvik

[RW88131]

Dear Souvik,

any update on this? I would highly appreciate if you could give me an approximate date when this issue will be resolved.

I am really hampered in my work process. So, I plan to cancel my Adobe subscription and use GoodReader which works perfectly with cloud folders. Something Adobe, to my amazement, can't get running. It is over three month now!

Thank you so much!

René

[RW88131]

Dear Souvik, dear Adobe support team, please see my latest message. Is there any approximate date when this issue is fixed? Kindest Regards, René