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yakovm89765194
yakovm89765194
Participant
December 27, 2019
Question

Adobe acrobat premium service not working on ios

  • December 27, 2019
  • 3 replies
  • 2625 views

Hi, I'm subscribed for the premium features on adobe acrobat on my ios (iPadOS)

but its not working it says 'purchase complete. Waiting for feature activation'. For several hours! I restored the purchase several times (and reinstalled the app several times) but nothing helped!

and by the way, i payd already the premium fee for a couple months for nothing!!!

 

please help me ASAP

 

 

thanks a million,

 

 

[ Title renamed by the moderator]

 

 

    This topic has been closed for replies.

    3 replies

    JoePrichard
    JoePrichard
    Participant
    January 20, 2022

    I am having same problems 

    H
    Himvarma@
    Participant
    December 30, 2019
    Tell me what is written
    yakovm89765194
    yakovm89765194Author
    Participant
    December 30, 2019

    purchase complete. Waiting for feature activation.

    yakovm89765194
    yakovm89765194Author
    Participant
    January 6, 2020

    So far, my problem isn't solved 😒 (p.s. I have the same problem on my iPhone too). So I canceled my subscription😒 and hope at least they will refund me for the past few months!

    if anyone has an idea for me I'll be happy to hear.

    thanks.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 28, 2019

    Hi Yakovm,

     

    Sorry for the trouble caused.

     

    I have checked your account with the email address used to login to the community and it shows the service are active.

    Please backup all your files saved in the application and sign out of the application.

    Then reboot the device and install the application from the App store on your iOS device.

    Sign in to the application and check if you can use the services.

    NOTE: Please do not uninstall application without creating a backup of the files.

     

    Let us know if you still experience the issue

     

    Regards,

    Meenakshi

      C
      cdmatthews1
      Participant
      December 27, 2019

      I purchased the premium subscription and the app will not active. I also attempted to restore the subscription and it was still unsuccessful. Please advise. 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      December 28, 2019

      Hi Cdmatthews,

       

      Sorry for the trouble caused.

       

      I have checked your account with the email address used to login to the community and it shows the service are active.

      Please backup all your files saved in the application and sign out of the application.

      Then reboot the device and install the application from the App store on your iOS device.

      Sign in to the application and check if you can use the services.

      NOTE: Please do not uninstall application without creating a backup of the files.

       

      If you still experience the issue, please share the application and iOS version with us.

      It would be helpful if you can share the screenshot or video of the issue occuring on your device.

       

      Let us know if you need any help.

       

      Regards,

      Meenakshi

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