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Adobe Acrobat useage on US Government Forms

Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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I just downloaded Adobe Acrobat-Version 21.10.00.  I am trying to download a document from the US Government-Customs related to a Declaration known as Form 6059B.  When I select the form, I receive an immediate "pop-up" stating that Adobe Version 8 or higher is required.  I am using a 5th Generation iPad.  I signed up for the Premium Version of Adobe Acrobat.  When I select the government form, should it not immediately open the document in Adobe?  What am I doing wrong?  Your assistance is appreciated!  Mike

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1 ACCEPTED SOLUTION
Community Expert ,
Nov 06, 2021 Nov 06, 2021

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Acrobat Reader on iOS or Android doesn't supports XFA forms!

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Open the form in Acrobat Reader on Windows or Mac. 

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Thank you. I don't understand why it wouldn't open on my iPad that also uses the iOS processor and the app was downloaded as required???  Have a great day!

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Mac doesn't use iOS.

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Community Expert ,
Nov 06, 2021 Nov 06, 2021

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Hi @mkc28copper 

 

I just tried it on my iPad and it does not work here either. I have Adobe Acrobat Pro on my computer, so my iPad version includes the extra services beyond the free Reader. I can open most government forms on my iPad.

 

FB3AA56D-AFEB-4325-AA85-6112CFCA9029.jpeg

 

 

I then clicked the button in the upper right and choose Acrobat:

 

janee_0-1636209677768.jpeg

 

...which yield this error message. It's something at their end.

 

A8771AE7-4190-4710-97EC-903B6C3CD268.jpeg

 

Jane

 

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Community Expert ,
Nov 06, 2021 Nov 06, 2021

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Acrobat Reader on iOS or Android doesn't supports XFA forms!

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Thank you Bernd

Sent from Mike

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Thank you Jane

Sent from Mike

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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You're welcome, Mike 😊

 

~ Jane

 

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