Adobe Acrobat useage on US Government Forms

[mkc28copper]

I just downloaded Adobe Acrobat-Version 21.10.00.  I am trying to download a document from the US Government-Customs related to a Declaration known as Form 6059B.  When I select the form, I receive an immediate "pop-up" stating that Adobe Version 8 or higher is required.  I am using a 5th Generation iPad.  I signed up for the Premium Version of Adobe Acrobat.  When I select the government form, should it not immediately open the document in Adobe?  What am I doing wrong?  Your assistance is appreciated!  Mike

[Bernd Alheit]

Open the form in Acrobat Reader on Windows or Mac. 

[mkc28copper]

Thank you. I don't understand why it wouldn't open on my iPad that also uses the iOS processor and the app was downloaded as required???  Have a great day!

[Bernd Alheit]

Mac doesn't use iOS.

[jane-e]

Hi @mkc28copper 

I just tried it on my iPad and it does not work here either. I have Adobe Acrobat Pro on my computer, so my iPad version includes the extra services beyond the free Reader. I can open most government forms on my iPad.

I then clicked the button in the upper right and choose Acrobat:

...which yield this error message. It's something at their end.

Jane

[Bernd Alheit · Accepted solution]

Acrobat Reader on iOS or Android doesn't supports XFA forms!

[mkc28copper]

Thank you Bernd

Sent from Mike

[mkc28copper]

Thank you Jane

Sent from Mike

[jane-e]

You're welcome, Mike 😊

~ Jane