Adobe doesn't show the pages on my Android

[Nathan36158520kra9]

I use Adobe to check technical manuals for work and lately they won't properly load any of the text or pictures for the manual, and it will change as I scroll. Most of the pages will be blank and some of them may have a picture, but almost none of them have the words on them.

[S. S]

Hi @Nathan36158520kra9,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screenshot or screen recording of what you see;

4. A sample file to test the issue in-house.

Look forward to hearing from you.

-Souvik

[alexp62977909]

Have this same issue:

1. Adobe Acrobat version 24.11.2.36347

2. Android version 14

3. Find screenshot attached

4. Find sample .pdf attached

[Amal.]

Hi there

I hope this message finds you well. Thank you for reaching out and sharing your concern.

To address the issue you’re experiencing, we recommend taking the following steps:

1. Update the app to the latest version, 24.12.0.36835, which is now available on the Play Store.
2. After updating, restart your device to ensure the changes take effect properly.

Once you’ve completed these steps, please try using the app again and let us know if the issue persists.

[alexp62977909]

Updated to 24.12.0.36835 - see attached screen shot confirming version. Restarted Android phone. The issue remains. This update did not fix.

[Amal.]

Hi there

Thanks for sharing the observation. Please give us some time to get it checked with the product team. We will share the update as soon as as we get more info.

Thanks for your understanding.