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Roberto37255368ecdy
New Participant
May 8, 2024
Answered

Adobe error 12

  • May 8, 2024
  • 1 reply
  • 1098 views

 

Hi! I've just purchased a monthly subscription and it doesn't allow me to enter into the files for editing etc. 

error 12

    Correct answer S_S

    Hi @Roberto37255368ecdy,

     

    Hope you are doing well. Sorry for your experience with Acrobat's subscription.

     

    This error is generally shown when Apple does not share a confirmation of your purchase going through.

    This is a server side issue from Apple not confirming your subscription rather than Acrobat having anything to do.

     

    If you still experience the same issue, I suggest reaching out to Apple support to check the anomalies and then try again.

     

    Hope this clarifies your question.


    -Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 21, 2024

    Hi @Roberto37255368ecdy,

     

    Hope you are doing well. Sorry for your experience with Acrobat's subscription.

     

    This error is generally shown when Apple does not share a confirmation of your purchase going through.

    This is a server side issue from Apple not confirming your subscription rather than Acrobat having anything to do.

     

    If you still experience the same issue, I suggest reaching out to Apple support to check the anomalies and then try again.

     

    Hope this clarifies your question.


    -Souvik

    P
    Phillip37136627pz00
    New Participant
    July 30, 2024

    it seems many people are having this issue and yet Adobe are sherking responsibility to help fix it? You are taking money from subscriptions and we as custoimers are unable to use your product. I have had this issue for 6mths and it is delaying work and I can't resolve the issue. WHat is Adobe going to do to fix this?

    S
    Community Manager
    sprinklr-integration-userCommunity Manager
    Community Manager
    July 31, 2024

    Hi @Phillip37136627pz00

     

    I hope you're doing well! Thank you for reaching out.

     

    ++ in addition to the correct answer marked above

     

    I checked your email address registered here in the community and couldn't find an active subscription for Acrobat Premium. I also noticed that you have both a personal and an enterprise account associated with the same Adobe ID. If you're trying to access services through your enterprise, please make sure you're logged in using your enterprise account.

     

    For more detailed information, you can visit the help page here: Enterprise ID FAQ.

     

    I hope this helps! If you have any other questions or need further assistance, please don't hesitate to ask.

     

    ~Amal

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