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Adobe Fill and Sign Signature Jumping to Next Page When Signing

New Here ,
Oct 09, 2018 Oct 09, 2018

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Hi there,

When using the fill and sign option on the latest version of adobe acrobat on an android tablet, the signature keeps jumping to the next page when placing it on a field on the pdf.

Is anyone else experiencing this issue?

Thanks

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Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

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Hi Geraldined,

We have tried to replicate the same on our end.

We can add the signature to PDF without any issues.

Could you please confirm the current version of Adobe Acrobat Reader on your device?

Please also share the make and model of your Android device.

What is the OS version installed on it?

Did you check if that is the case with other PDFs as well? Please try to replicate with alternate PDFs.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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New Here ,
Feb 11, 2021 Feb 11, 2021

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I am having the same issue. When created the signature blocks are on the pdf, however, as soon as it is signed by the first one on the list all of the signatures jump to a second page. 

Niall1234 seems to be using an Android - I am using my laptop at work.

I am using Adobe Sign, I do not know what version

We are using Windows 10

Yes, this has happened on three other pdf's

This is urgent. I am  not able to process my documents until this issue is resolved. A quick phone call would be appreciated. 

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Hi there, not sure if this is still an issue, but I had this at work today and this was the solution. 

 

I had teams chat with banking staff, they advised it is a “smart form”  I have to do file/print as Microsoft print to pdf after populating the areas I need to in the top half, then I can digitally sign over the entire signature panel in the bottom section.  We went through this process and it worked after doing the steps.

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Adobe Employee ,
Sep 20, 2023 Sep 20, 2023

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Hi @Andrew32351710xen3 Thank you for sharing the steps that worked for you.

 

This would help other users coming to the community with similar issues.

 

-Souvik

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New Here ,
Sep 02, 2022 Sep 02, 2022

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I'm having problems filling & signing. When I hit fill & sign before it worked perfectly. Now when I hit it, it just goes to signature. Don't need signature yet, I need fill & sign. 

 

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

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Hi @Linda25936657l7kt,

 

Sorry for the trouble. 

 

If clicking on Fill & Sign redirects directly to the signature field, you can use the done option to minimize the signature panel or your keyboard and click on any field to start filling out the details.

 

Also, would you mind sharing the version number from Acrobat Reader Mobile you are using? 

I tried using Fill & Sign at my end, and everything is working fine with the latest application version.

 

-Souvik.

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Community Beginner ,
Jul 11, 2024 Jul 11, 2024

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Have the exact same issue...

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi @Mathieu36797730ixy6

 

 

Hope you are doing well.

 

Would you mind sharing the version of the OS and the Acrobat Reader mobile app you are using? To check the app's version, go to the profile icon > About Adobe Acrobat.

Please check for any pending/missing update and try updating the app from the Play Store (Android), App store (iOS) and reboot the device once.

 

Could you also share a small video recording of the workflow/steps you are doing and the issue occurring for more clarity?

 

~Amal

 

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Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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Hi Amal,

 
I've posted this comment because I was really surprised that this bug occurred since so long ago, and each time I try to use this app again, I get this issue.
 
So unfortunately this issue occurred for so many years, it's not a matter of a new pending version which would suddenly fix the bug 🙂 
 
One remark who could help: it's happening with multiple pages PDF.
 
Anyway, I got this bug on a Pixel 4, Pixel 6, Pixel 7 and now a Pixel 8 and the Android version is still up to date.
Current App version: 24.7.0.34210

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi there,

 

Thank you so much for sharing the details with us.

 

Could you please share the test PDF file? We'd like to replicate the issue on our end to better understand and isolate the problem for a fix.

 

Thank you for your cooperation!

 

~Amal

 

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Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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I can reproduce the issue with any multiple page document.

 
For instance, please find one document attached where I can easily reproduce the issue.
 
1) Insert initials at the bottom right corner on the first page by using the "signature feature":
 
image (1).png
 
 
2) Validate the position, by clicking on the checkmark on the top left corner:
 
image (2).png
 
3) The initials will be move out in the second page at the exact same place
 
Hope this helps!
 
 

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Adobe Employee ,
9 hours ago 9 hours ago

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Hi there,

 

Thanks for sharing the details. I have shared them all with our engineering team for review.

 

We will share the update as soon as we get any information.

 

Thanks for understanding

 

~Amal

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