Adobe Fill and Sign Signature Jumping to Next Page When Signing

[Niall1234]

Hi there,

When using the fill and sign option on the latest version of adobe acrobat on an android tablet, the signature keeps jumping to the next page when placing it on a field on the pdf.

Is anyone else experiencing this issue?

Thanks

[Meenakshi Negi]

Hi Geraldined,

We have tried to replicate the same on our end.

We can add the signature to PDF without any issues.

Could you please confirm the current version of Adobe Acrobat Reader on your device?

Please also share the make and model of your Android device.

What is the OS version installed on it?

Did you check if that is the case with other PDFs as well? Please try to replicate with alternate PDFs.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

[Kim5CBF]

I am having the same issue. When created the signature blocks are on the pdf, however, as soon as it is signed by the first one on the list all of the signatures jump to a second page. 

Niall1234 seems to be using an Android - I am using my laptop at work.

I am using Adobe Sign, I do not know what version

We are using Windows 10

Yes, this has happened on three other pdf's

This is urgent. I am  not able to process my documents until this issue is resolved. A quick phone call would be appreciated. 

[Andrew32351710xen3]

Hi there, not sure if this is still an issue, but I had this at work today and this was the solution. 

I had teams chat with banking staff, they advised it is a “smart form”  I have to do file/print as Microsoft print to pdf after populating the areas I need to in the top half, then I can digitally sign over the entire signature panel in the bottom section.  We went through this process and it worked after doing the steps.

[S. S]

Hi @Andrew32351710xen3 Thank you for sharing the steps that worked for you.

This would help other users coming to the community with similar issues.

-Souvik

[Linda25936657l7kt]

I'm having problems filling & signing. When I hit fill & sign before it worked perfectly. Now when I hit it, it just goes to signature. Don't need signature yet, I need fill & sign. 

[S. S]

Hi @Linda25936657l7kt,

Sorry for the trouble. 

If clicking on Fill & Sign redirects directly to the signature field, you can use the done option to minimize the signature panel or your keyboard and click on any field to start filling out the details.

Also, would you mind sharing the version number from Acrobat Reader Mobile you are using? 

I tried using Fill & Sign at my end, and everything is working fine with the latest application version.

-Souvik.

[Mathieu36797730ixy6]

Have the exact same issue...

[sprinklr-integration-user]

Hi @Mathieu36797730ixy6

Hope you are doing well.

Would you mind sharing the version of the OS and the Acrobat Reader mobile app you are using? To check the app's version, go to the profile icon > About Adobe Acrobat.

Please check for any pending/missing update and try updating the app from the Play Store (Android), App store (iOS) and reboot the device once.

Could you also share a small video recording of the workflow/steps you are doing and the issue occurring for more clarity?

~Amal

[Mathieu36797730ixy6]

Hi Amal,

I've posted this comment because I was really surprised that this bug occurred since so long ago, and each time I try to use this app again, I get this issue.

So unfortunately this issue occurred for so many years, it's not a matter of a new pending version which would suddenly fix the bug 🙂 

One remark who could help: it's happening with multiple pages PDF.

Anyway, I got this bug on a Pixel 4, Pixel 6, Pixel 7 and now a Pixel 8 and the Android version is still up to date.

Current App version: 24.7.0.34210

[sprinklr-integration-user]

Hi there,

Thank you so much for sharing the details with us.

Could you please share the test PDF file? We'd like to replicate the issue on our end to better understand and isolate the problem for a fix.

Thank you for your cooperation!

~Amal

[Mathieu36797730ixy6]

I can reproduce the issue with any multiple page document.

For instance, please find one document attached where I can easily reproduce the issue.

1) Insert initials at the bottom right corner on the first page by using the "signature feature":

2) Validate the position, by clicking on the checkmark on the top left corner:

3) The initials will be move out in the second page at the exact same place

Hope this helps!

[sprinklr-integration-user]

Hi there,

Thanks for sharing the details. I have shared them all with our engineering team for review.

We will share the update as soon as we get any information.

Thanks for understanding

~Amal

[mncedisi_6319]

This is so frustrating. I am experiencing the same issue now. 

[Amal.]

Hi @mncedisi_6319

Thank you for bringing this to our attention.

Our engineering team is aware of the issue and is actively working on a solution. We understand how important this is, and we’re committed to addressing it as soon as possible. The fix will be included in a future update, which we will notify you about once it’s available.

We truly appreciate your patience and understanding while we work to improve your experience.

~Amal