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matthew_2986
New Here ,
May 09, 2025 May 09, 2025
  • I am paying for Adobe premium but cannot access any features 
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1 ACCEPTED SOLUTION
Amal. Adobe Employee
Adobe Employee ,
May 11, 2025 May 11, 2025
LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and unable to find any active/paid plan . If you may have used a different Adobe ID, please logout of the app, reboot the device and re-login with the correct Adobe ID and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

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Amal. Adobe Employee
Adobe Employee ,
May 11, 2025 May 11, 2025
LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and unable to find any active/paid plan . If you may have used a different Adobe ID, please logout of the app, reboot the device and re-login with the correct Adobe ID and check.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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