Adobe reader crashing on Samsung S24 Ultra

[Annie381907555gr7]

Hi,

The last few days my Adobe Acrobat keeps crashing whenever I try and open a PDF.

I have uninstalled and reinstalled multiple times but nothing seems to be working. I have also cleared the cache. (screen shots attached of message and the blank screen I keep getting).

Please can you advise how I can fix this? Thanks

 

 

Please can you advise how I can fix this?

[Ayodeji38443437k4w9]

I have same issue. I will be glad if anyone could help

[S. S]

Hi @Ayodeji38443437k4w9,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Have you checked if there are any available updates for your device's OS? This could be a major factor for the application crashing.

Also, is there any specific workflow you were trying to achieve when you expeirence the crash? 

A screen recording video would be great to investigate further.

-Souvik

[Ayodeji38443437k4w9]

I was not doing any major thing on my phone. I tried to open a document I already have on my phone and I discovered the problem.

[S. S]

@Ayodeji38443437k4w9,

Thanks. 

Would you mind sharing the file with us for testing in-house and further investigation?

-Souvik

[Melinder38932563udvd]

I have facing the same issue as well. Tried reisntalling and everything but still same issue! Its annoying. 

[sprinklr-integration-user]

Hi @ Melinder38932563udvd

I hope you're doing well. Sorry for the trouble.

Could you please share the make and model of your mobile device, as well as the application version you are using with the Acrobat Reader Mobile app? To check the app version, tap on the profile icon at the top right corner and select "About Adobe Acrobat."

Additionally, please ensure that your mobile device's OS and the Acrobat Reader Mobile app are both updated to the latest versions. You can check for updates in the App Store (iOS) or Play Store (Android).

Also, as previously requested, please share the PDF file in question, so we can attempt to replicate the issue on our end for further investigation.

~Amal

[Amal.]

Hi there

Our engineering team has thoroughly investigated the issue using the latest version of the app, but we have been unable to reproduce it on our end. It’s possible that updating the app to the latest version could resolve the issue you are experiencing.

Could you please follow these steps to ensure you’re using the most up-to-date version of the app?

       1. Update the app:

• For iOS, visit the App Store and check for any available updates.
• For Android, go to the Play Store and do the same.
  
  2. Restart your device:
  After updating the app, please restart your device to ensure all recent changes take effect.
  
  

Once you've done this, please try using the app again and let us know if the issue persists. If you continue to experience problems, feel free to provide us with any additional details (such as screenshots, steps to reproduce the issue, or any error messages you see), and we’ll be happy to take another look.

Thank you for your patience, and we look forward to hearing how it goes.

~Amal