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Adobe reader crashing on Samsung S24 Ultra

New Here ,
Jun 21, 2024 Jun 21, 2024

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Hi,

 

The last few days my Adobe Acrobat keeps crashing whenever I try and open a PDF.

 

I have uninstalled and reinstalled multiple times but nothing seems to be working. I have also cleared the cache. (screen shots attached of message and the blank screen I keep getting).

 

Please can you advise how I can fix this? Thanks

Screenshot_20240622_011934_Adobe Acrobat.jpg

Screenshot_20240622_011859_Adobe Acrobat.jpg

 

Please can you advise how I can fix this?

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Android , Crash or freeze

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New Here ,
Jul 05, 2024 Jul 05, 2024

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I have same issue. I will be glad if anyone could help

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Adobe Employee ,
Jul 05, 2024 Jul 05, 2024

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Hi @Ayodeji38443437k4w9,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you checked if there are any available updates for your device's OS? This could be a major factor for the application crashing.

 

Also, is there any specific workflow you were trying to achieve when you expeirence the crash? 

A screen recording video would be great to investigate further.


-Souvik

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New Here ,
Jul 05, 2024 Jul 05, 2024

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I was not doing any major thing on my phone. I tried to open a document I already have on my phone and I discovered the problem.

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Adobe Employee ,
Jul 11, 2024 Jul 11, 2024

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@Ayodeji38443437k4w9,

 

Thanks. 

Would you mind sharing the file with us for testing in-house and further investigation?


-Souvik

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