Adobe reader in android won't sync with OneDrive

[André38990753swgv]

Hi

I have Adobe Reader 24.7 and I have it connected to my One Drive account.

Up to a few weeks ago I could read and edit pdf files from my One Drive and, after closing the document,it would upload the modifications to the cloud.

But lately, it does not happen at all. 

It is not related to file size, internet connection... I have updated both apps and didn't solve. Rebooted and also cleared cache and uninstalled and reinstalled... But nothing seems to work.

How can this be corrected?

[sprinklr-integration-user]

Hi @André38990753swgv

I hope this message finds you well. Thanks for reaching out to us.

To help resolve the issue you're experiencing with OneDrive storage in the Acrobat Reader Mobile app, could you please try the following steps:

1. Remove the OneDrive storage from the Acrobat Reader Mobile app.
2. Reboot your device.
3. Reconfigure the storage within the app.

After completing these steps, check if the issue is resolved.

If you’re still encountering problems, please provide us with a bit more information so we can assist you better:

• What happens when you try to sync your files with OneDrive? Are you receiving any error messages? If so, could you please share a screenshot of the error?
• Could you let us know the make and model of your Android device?
• A short video showing the steps you’re taking and where the issue occurs would be extremely helpful.

Thank you for your patience.

~Amal

[André38990753swgv]

Hello Amal, 

Thanks in advance for your reply.

On my Android tablet I don't get an error message. But the Adobe app isn't updating the files to the OneDrive cloud as I edit them. I use the adobe reader app, in order to read/review/study pdf files and highlight/make notes. 

I browse through the files in the OneDrive account, using adobe app.  I open the PDF's and highlight whatever I feel like with no problems. However, after closing the pdf, it should automatically update on my OneDrive account all the changes I made. But, if I open that same file through the OneDrive app or on my computer, the changes I made are not there. The files is simply as it was before any change I made. 

In the files I marked the PDF I had just edited: in the Adobe app you can see that it is a file from a cloud storage, and that the changes were made a few minutes ago. But, on the OneDrive the file is the same as it was back in December 2022. 

So, why is it not syncing?

[sprinklr-integration-user]

Hi @André38990753swgv

Thank you for providing the information. Could you please also share the make and model of the Android tablet you're using, along with a short video recording of the steps or workflow you're following? This will assist us in replicating the issue on our end.

~Amal

[André38990753swgv]

Hi!

Thank you. 

I use a Lenovo Tablet, model TB-X606F, with android 10 version. 

These are the steps. As you can see, despite changing the pdf on acrobat, it does not upload the changes to the One Drive...

André

[Amal.]

Hi there

Thank you for sharing the details, I have logged the ticket with the engineering team for further investigation. will keep you posted on the progress.

Thanks for your understanding and cooperation

~Amal